WILLIAM ELLISON
Student
Gallup,NM
Summary
Enthusiastic college student working towards degree in Construction Mangement. Experience across business communication channels including social media, email blasts, digital and public relations. Quick-learner with positive attitude ready to make immediate impact.
Overview
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
Gallup, NM
05.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote credit applications and capitalized on upsell opportunities.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Stocker
Walmart
Gallup, NM
08.2018 - 07.2019
- Unload and Stocked the merchandise and was rewarded safety associate of the month.
- Also provided great customer service and dealt with various tasks from stocking, helping cashiers, and operate heavy equipment to move large objects.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cashier
Taco Bell
Gallup, NM
05.2017 - 07.2017
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Team Member
Southwest Conservation Corp
Gallup, NM
05.2016 - 07.2016
- Summer Job where we would go out to preserve and restore the natural beauty of land.
- Worked outside to restore streams, to cutting dead timber up.
- Also did office work such as putting in productions numbers to helping create the schedule for future weeks.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Engineering - Construction Management
Arizona State University
Tempe, AZ 08.2019 - Current
Associate of Science - Automotive Technology
University Of New Mexico
Albuquerque, NM 08.2018 - 05.2019
High School Diploma -
Gallup High School
Gallup, NM 08.2014 - 05.2018
Skills
Customer serviceundefined
Timeline
Customer Service Representative
The Home Depot Inc
05.2020 - Current
Bachelor of Engineering - Construction Management
Arizona State University
08.2019 - Current
Associate of Science - Automotive Technology
University Of New Mexico
08.2018 - 05.2019
Stocker
Walmart
08.2018 - 07.2019
Cashier
Taco Bell
05.2017 - 07.2017
Team Member
Southwest Conservation Corp
05.2016 - 07.2016
High School Diploma -
Gallup High School
08.2014 - 05.2018
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