WILLIAM ELLISON
Student
Gallup,NM
Summary
Enthusiastic college student working towards degree in Construction Mangement. Experience across business communication channels including social media, email blasts, digital and public relations. Quick-learner with positive attitude ready to make immediate impact.
Overview
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
Gallup, NM
2020.05 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote credit applications and capitalized on upsell opportunities.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Stocker
Walmart
Gallup, NM
2018.08 - 2019.07
- Unload and Stocked the merchandise and was rewarded safety associate of the month.
- Also provided great customer service and dealt with various tasks from stocking, helping cashiers, and operate heavy equipment to move large objects.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cashier
Taco Bell
Gallup, NM
2017.05 - 2017.07
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Team Member
Southwest Conservation Corp
Gallup, NM
2016.05 - 2016.07
- Summer Job where we would go out to preserve and restore the natural beauty of land.
- Worked outside to restore streams, to cutting dead timber up.
- Also did office work such as putting in productions numbers to helping create the schedule for future weeks.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Engineering - Construction Management
Arizona State University
Tempe, AZ 2019.08 - Current
Associate of Science - Automotive Technology
University Of New Mexico
Albuquerque, NM 2018.08 - 2019.05
High School Diploma -
Gallup High School
Gallup, NM 2014.08 - 2018.05
Skills
Customer serviceLeadershipManagement SkillsExcelMicrosoft OfficeOfficePowerPoint
Administrative tasks
Project support
Client Relationships
Strategic planning and analysis
Outstanding communication skills
Analytics
Administrative support
Team collaboration
Timeline
Customer Service Representative
The Home Depot Inc
2020.05 - Current
Bachelor of Engineering - Construction Management
Arizona State University
2019.08 - Current
Associate of Science - Automotive Technology
University Of New Mexico
2018.08 - 2019.05
Stocker
Walmart
2018.08 - 2019.07
Cashier
Taco Bell
2017.05 - 2017.07
Team Member
Southwest Conservation Corp
2016.05 - 2016.07
High School Diploma -
Gallup High School
2014.08 - 2018.05