William English
New Port Richey,FL
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Project Manager Remodel Division
Brookway Plumbing
01.2018 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Independent Contractor
Self-employed
01.2009 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day operations of consulting business, which required such tasks as adhering to project budget and time to completion.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Collaborated with clients to define project requirements and deliverables.
Service Manager
Fuller Electrical Contractors
06.2000 - 06.2009
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed twelve technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in our service department.
- Maintained safe working practices by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Mentored junior technicians, fostering them with positive team dynamics that encouraged knowledge sharing and skill development.
Electrician/ Foreman
Arc& Spark Electric
1986 - 2000
- Enhanced project efficiency by coordinating electrical installations, maintenance, and repairs for commercial and industrial sites.
- Streamlined operations by managing service electricians, assigning tasks, and ensuring timely completion of projects.
- Ensured safety compliance by implementing and maintaining OSHA regulations throughout all work processes.
- Reduced downtime with prompt troubleshooting and repair of electrical systems in critical situations.
- Increased client satisfaction by delivering high-quality electrical workmanship that met or exceeded industry standards.
- Mentored junior electricians to develop their skills through hands-on training sessions and regular performance evaluations.
- Expedited issue resolution through effective troubleshooting techniques applied to complex electrical problems encountered during projects.
Education
Certificate - PMP, Agile, And Scrum
12.2023
Diploma - General
06.1986
- Elected to Vice President for Vocational Industrial Clubs of America in 1985.
Skills
- Commercial construction experience
- Risk Management
- Productivity Improvement
- Commercial construction experience
- Decision-Making
- Attention to Detail
- Teamwork and Collaboration
- Stakeholder Communications and Multitasking
- MS Office
- Coaching and Mentoring
- Schedule Management and Project tracking
- Processes and procedures
- Stakeholder Communications
- Project Scheduling and monitoring
- Adaptability and Flexibility
Certification
- Project Management Professional
- Scrum Master
Affiliations
- Project Management Institute
- United States Coast Guard
Accomplishments
- Supervised team of 26 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced department operating costs by 20% in 6 months.
Timeline
Project Manager Remodel Division - Brookway Plumbing
01.2018 - Current
Independent Contractor - Self-employed
01.2009 - Current
Service Manager - Fuller Electrical Contractors
06.2000 - 06.2009
Electrician/ Foreman - Arc& Spark Electric
1986 - 2000
Educate 360 - Certificate, PMP, Agile, And Scrum
Ridgewood High School - Diploma , General
- Project Management Professional
- Scrum Master
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