Professional Summary
Overview
Work History
Education
Skills
Timeline

William Erivez

Chevron
San Jacinto,CA
19
years of professional experience

Customer Service Representative experienced in enhancing customer satisfaction and resolving conflicts. Achieved operational improvements through effective team training and proactive issue resolution. Focused on fostering customer loyalty and delivering empathetic service in high-stress environments.

Work History

Customer Service Representative

8 Years 1 Month
Chevron | 06.2018 - 07.2026
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
  • Managed escalated customer complaints, providing effective resolutions to maintain loyalty.
  • Implemented process improvements that enhanced response times for customer issues.
  • Trained new team members on customer service protocols and company policies.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Trained and mentored new cashiers, fostering a culture of teamwork and efficiency.
  • Supervised daily cash operations, ensuring accuracy in transactions and adherence to protocols.

Customer Service Representative

1 Year 7 Months
SUBWAY®Restaurants | 03.2015 - 10.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

8 Years 3 Months
76 Gas Station | 10.2007 - 01.2016
  • Led training sessions focused on enhancing team performance and service excellence standards.
  • Developed strategies for improving communication channels between customers and support teams.
  • Collaborated with cross-functional teams to optimize service delivery and operational workflows.
  • Analyzed customer feedback to identify trends and inform product development initiatives.

Education

High School Diploma

Schurr High School | Montebello, CA | 06-2003

Skills

Customer service
Customer relations
Complaint handling
Problem resolution
Customer satisfaction measurement
Order processing
Relationship building
Active listening
Conflict resolution
Quality control
Documentation management
Database management
Sales transaction management
Staff training
Computer proficiency
Critical thinking
Company advocacy

Timeline

Customer Service Representative

Chevron
06.2018 - 07.2026Read More

Customer Service Representative

SUBWAY®Restaurants
03.2015 - 10.2016Read More

Customer Service Representative

76 Gas Station
10.2007 - 01.2016Read More

Schurr High School

High School Diploma
Read More
William Erivez