William Fagan

Worked a 7 month contract doing everything from bar-type casual dining, to setting up for fine dining specialized around holidays, including large events such as parties, weddings, and fund raisers.

• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Responsible for training staff, executing high level of service among both customer and employee, and providing proficiency among any layer of business (with the exception of bar)
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Handled service invoices and consistent communication with other managers to ensure efficiency and effective monetization methods

Followed proper food handling methods and maintained correct

temperature of food products resulting in consistently high scores on health inspections

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.