Summary
Overview
Work History
Education
Skills
Accomplishments
Qualifications
Timeline
Generic

WILLIAM FELDER

Laurel,Maryland

Summary

Influential, process optimizing, and results-focused Director of Operations with extensive experience in operations, performance management, improving processes, and driving business growth within fast-paced and ever-changing business environments.

Reputed for introducing data-driven decisions through data analytics to boost profitability, lower costs, and maximize operational effectiveness.

Motivated, versatile strategic leader adept at managing key performance indicators, building teams to spearhead challenging objectives efficiently, and improving the overall professionalism of employees to create future leaders.

Extremely resourceful while driving and delivering top-line sales and bottom-line profits through talented teams, modern and structured operations, and ushering in process improvements.

Overview

21
21
years of professional experience

Work History

Director Operations Maryland/DC (45-50 Per Week)

BREAKTHRU BEVERAGE MD FORMER CHARMER-SUNBELT GROUP
Middle River, Maryland
09.2014 - Current

Oversees a workforce of 205 and daily operations of multi-million-dollar wine and spirits beverage organization. Governs building facilities maintenance and management, as well as the Maintenance Department equipment and material handling. Displays strong analytical capabilities when managing system improvements, project upgrades, building, systems, and technology capital expenses. Administers union contracts and negotiations of 2 buildings.

  • Streamlined operations by merging 3 facilities into 1, improving productivity, reducing headcount, and saving revenue for years.
  • Exercised innovation to spearhead a management development program, which included writing a 45-page document outlining program plans and goals in addition to mentoring two program graduates who later became leaders within the organization.
  • Optimized work functions by developing KPIs, dashboards, and adding new systems producing various saving efforts for multiple warehouses across the organization.
  • Saved between $100K to $500K through management of resources, budgets, and milestones. Contributions increased performance and enabled better attribution control.
  • Served as a subject matter expert supporting multiple implementations of SAP and ERP systems across 6 organizations.
  • Played a lead role in the Maryland facility going from bottom ranking to top-ranking facility, which led to receiving Most Improved & Successful Facility Award (scored best variants in inventory, picking, packing, and breakage).

Reg Operations Business Manager (45-50 Per Week)

CHARMER -SUNBELT GROUP RELIABLE, CHURCHILL/WASHINGTON WHOLESALE
Baltimore, Maryland
08.2013 - 08.2014

Orchestrated talents of 2 direct reports while designing new facility and ensuring all direct reports were up to speed before transitioning to new facility location. Helped Corporate Management Team while serving as technical and functional liaison to deliver corporate support. Organized, developed, tested, and launched system lifecycle methodology to produce high-quality systems to meet and surpass expectations.

  • Served as Project Manager for change of software system on the warehouse management side of operations.
  • Focused on results to boost performance while condensing staffing and operational costs by 25%.
  • Achieved lasting results by leveraging leadership to reform operations and teams to maximize performance and remove non-value-added redundancies.
  • Team member of Company Corporate Diversity Council “DISC” Diversity Inclusion Steering Committee.

WM Manager (45-50 Per Week)

CHARMER-SUNBELT GROUP SUNBELT BEVERAGE
Linthicum, MD
06.2011 - 08.2013
  • Project managed, designed corporate reporting and dashboards using business intelligence software and other applications demonstrating measurable cost saving efforts for multiple warehouse leaders to controls shrinkage and waste
  • Corporate WM enterprise support SME providing technical and functional solution
  • Project team implementing SAP Business Objects, SAP Business Objects Explorer, HANA implementation and dashboard design
  • Carpedia college sustainability manager continuous improvements supporting, auditing of operational goals and systems
  • Performance Management warehouse and distribution
  • GreenRoads safety system application analysis

Assistant Operations Manager (45-50 Per Week)

CHARMER-SUNBELT GROUP PREMIER BEVERAGE COMPANY
Tampa, FL
08.2009 - 06.2011
  • Managed production based activities with volumes of 5 million cases of premium wine & spirit brands, in 520,000 sq. ft. new state of art facility
  • Facilitated start-up operations and cross dock expansions
  • Partnered with distribution and warehouse management teams controlling operating expenses
  • Corporate diversity council

Director of Operations (45-50 Per Week)

CHARMER-SUNBELT GROUP WASHINGTON WHOLESALE
Washington, DC
06.2008 - 08.2009
  • Managed production 800K case of premium wine & spirit volumes, in 120,000 sq. ft.
  • Managed core business and operational development functions (e.g Distribution, operations, human resources, customer service, budgeting, purchasing and information technology)
  • Supervised 70+ Union employees, 3 direct and 9 indirect reports
  • Enhanced quality assurance, while maintaining budget goals
  • Capital projects, outside storage and building consolidation
  • Managed large/small operating budgets, capital expenditures and projects

Operations Manager (45-50 Per Week)

CHARMER-SUNBELT GROUP WASHINGTON WHOLESALE
Washington, DC
03.2007 - 06.2008
  • Maintained Fleet and DOT requirements
  • Encouraged supervisors to develop skills, examined work processes, created solutions, and measured improvements
  • Facilitated numerous training and development programs on new systems, and reporting methods
  • Provided technical SAP WM support during new system start ups, implementations and training
  • Led teams through change management principles

Assistant Operations Manager (45-50 Per Week)

CHARMER-SUNBELT GROUP WASHINGTON WHOLESALE
Washington, DC
01.2003 - 03.2007
  • SAP Warehouse Management system integration
  • Wave management systems peripherals, waved generated sortation, and automation systems
  • Enhanced Roadnet USPS routing system and logistics 98% generating increased revenue by improving planned vs. actual delivery time windows
  • System maintenance hardware, material handling and automation systems
  • Administered GPS (ISR Fleet Track) installed and converted GPS satellite tracking system
  • Redesigned pick flow using "voice to pick" software installation generating 100% pick productivity

Education

BUSINESS ADMINISTRATION - Executive Certificate

University of Notre Dame – Mendoza College of Business
08.2013

Certifications -

University of Villanova
Pennsylvania
12.2014

SPI (Sustainable Profit Improvement) -

Carpedia College
Toronto, CA
10.2011

Skills

  • Strong analytical skills & Expert Microsoft Excel
  • Data Management & Data Visualization
  • Budgeting
  • Performance Analysis
  • Strategic planning and execution
  • Technical
  • Compliance
  • Coaching & Mentoring
  • Project Management
  • Process Improvement

Accomplishments

  • Led and supported new 450k sq.ft. distribution center buildout
  • Spearheaded company move, 900K case consolidation of 3 distribution warehouses achieved opening day missing “zero” days of deliverables
  • Project managed regional distribution center consolidation/expansion from 4M case to 5.5M case operation
  • Overseeing 750M sales revenue company, 200 operations associates, 475 sales associates
  • Successfully earned and was rewarded most improved quality performance from lowest to highest 3 consecutive years
  • Developed 45-page program and mentored 2 college engineers through 2 yr. management development program. Today one is Operations Manager reporting to me and other is Director of Engineering Corporate
  • Lead 5s implementation project influencing members to align with organization of materials leading to high quality, improved production fulfillment and efficiencies

Qualifications

5s, accountability, accounting. administering, analysis, analyst expert, analyze, analyzing, analytical, analytics, asset management, assurance, budgets, budgeting, building maintenance, capital expenditures, change management, coaching, collaboration, collections, compliance, continuous improvement, contractor management, process, controls costs, customer service, data extraction, design, development of strategic plan, employee development, end to end optimization, system efficiencies, managing emerging trends, engineers, cost estimation, execution tools, expense tracking, expert system design, facilitate programs, financial tracking, finance, manpower, resources, forecasting, functional systems, funding, goals, ad-hoc reporting, governance licensing, permits, system implementation, improvement initiatives, system integration, inventory management, leadership, senior liaison, management, mathematical, meetings , methodologies, metrics, milestones, mission, vision, mitigation, performance monitoring, office maintenance, operations, organizational performance, performance improvement, planner, policies, practices, presentations, principles, procedures, process improvement, productivity, programs, project management, property management, proposals, qualitative, quality optimization, synchronization of policies, quantitative, regulations, reimbursement, reporting, research, reviews, risk science, staffing, standardization remedies, strategic initiatives, strategic studies, systems, team building, technical tracking, training, policies and other strategic guidance, activities, DISA programs, performance measures and metrics, historical data measuring operations agency's planning, portfolio performance, contingencies, new course actions with plans for resolution. 



Timeline

Director Operations Maryland/DC (45-50 Per Week)

BREAKTHRU BEVERAGE MD FORMER CHARMER-SUNBELT GROUP
09.2014 - Current

Reg Operations Business Manager (45-50 Per Week)

CHARMER -SUNBELT GROUP RELIABLE, CHURCHILL/WASHINGTON WHOLESALE
08.2013 - 08.2014

WM Manager (45-50 Per Week)

CHARMER-SUNBELT GROUP SUNBELT BEVERAGE
06.2011 - 08.2013

Assistant Operations Manager (45-50 Per Week)

CHARMER-SUNBELT GROUP PREMIER BEVERAGE COMPANY
08.2009 - 06.2011

Director of Operations (45-50 Per Week)

CHARMER-SUNBELT GROUP WASHINGTON WHOLESALE
06.2008 - 08.2009

Operations Manager (45-50 Per Week)

CHARMER-SUNBELT GROUP WASHINGTON WHOLESALE
03.2007 - 06.2008

Assistant Operations Manager (45-50 Per Week)

CHARMER-SUNBELT GROUP WASHINGTON WHOLESALE
01.2003 - 03.2007

BUSINESS ADMINISTRATION - Executive Certificate

University of Notre Dame – Mendoza College of Business

Certifications -

University of Villanova

SPI (Sustainable Profit Improvement) -

Carpedia College
WILLIAM FELDER