Summary
Overview
Work History
Education
Skills
Coursework
Timeline
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William Ferguson

Fort Collins,CO

Summary

Results-oriented individual with 7 years of experience in the restaurant industry, 4 being a bartender/server. Skilled in managing high-volume environments and optimizing sales through upselling techniques. Background in data analytics, including coursework in Microsoft Excel and Python, enables effective interpretation of sales trends and customer behaviors. Practical insights gained through business simulations using SAP ERP and Glo-Bus contribute to maximizing profitability and operational efficiency. The ability to combine strong interpersonal skills with data-driven insights positions me for success in sales roles, driving both customer satisfaction and improved sales performance.

Overview

2
2
years of professional experience

Work History

Bartender & Server

Grey Rock Sports Grill
09.2023 - Current
  • Wait on patrons while acting as active manager on duty during day shifts
  • Created strong relationships with regular customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
  • Average almost 30% in tips per shift, most shifts having more than $1,000 in sales

Bartender/Server

Mas Fuegos Tequila Bar
02.2023 - 09.2023
  • Gained extensive knowledge of tequila processes and information of over 100 different tequilas.
  • Used this knowledge to help give personalized suggestions to customers.

Education

Bachelor's of Science - Computer Information Systems

Colorado State University
Fort Collins, CO
05.2024

Skills

  • Customer Service
  • Communication
  • Product Knowledge
  • Suggestive Selling
  • Power BI
  • SQL
  • Salesforce
  • Excel
  • SAP

Coursework

Data Analysis

  • Completed weekly case studies using real-world data to help guide business decisions.
  • Used Python and Excel to sift through datasets with 300,000+ rows.
  • Used BI tools to present our statistics in a form that is easy to understand.


SAP Enterprise Resource Planning Extended Manufacturing Game

  • Worked with SAP ERP system, managing integrated business processes such as procurement, production, and sales.
  • Semester long project where we worked as a group to see who can grow their business the largest, finished in 2nd place.

Timeline

Bartender & Server

Grey Rock Sports Grill
09.2023 - Current

Bartender/Server

Mas Fuegos Tequila Bar
02.2023 - 09.2023

Bachelor's of Science - Computer Information Systems

Colorado State University
William Ferguson