William Fetzke
Old Bridge,NJ
Summary
Hello!
My name is William Fetzke and I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. I am a quick learner with unmatched task execution skills and a drive to provide high quality customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
GameStop
05.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies with over 10 employees.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Store Manager
f.y.e
09.2020 - 05.2022
- Open/close store, handle payroll, inventory counts, make schedules, discipline and maintaining employees, bank deposits and change orders, relays/planners - design for the store, process freight shipments, handle customer issues, complaints, pitch/sell memberships
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue at 35%, exceeding the goals of 20%.
Store Manager
High Life Lifestyle Shop
08.2019 - 04.2020
- Manage/discipline employees, hiring, inventory, schedule making, bank deposits, transfer accepts/corrections
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed 14 store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
High Life Lifestyle Shop
05.2019 - 07.2019
- Open and Close without assistance, greet customers, tend to customers needs, assist customers in purchases, inventory check-ins, restock items, ring sales through POS, assistant manager - help with inventory, nightly/weekly/monthly orders/reports, manage/discipline employees
Shift Leader
Dairy Queen
04.2017 - 04.2019
- Open and close store, serve customers, maintain outer and inner appearance of store, handle and resolve customer complaints
Education
Bachelor of Science - Game Development/Marketing
Full Sail University
Winter Park, FL04.2027
High school or equivalent -
Sayreville War Memorial High School
Sayreville, NJ06.2017
Skills
- Shift Supervisor (7 years)
- Customer Service (8 years)
- Management Experience (6 year)
- Team Building
- Profit & Loss
- Strategic Planning
- Marketing
- Managing Operations and Efficiency
- Administration and Reporting
Certification
Driver's License
EMT-B
CPR Certified
A+ Certified - 2022
Timeline
Manager
GameStop
05.2022 - Current
Store Manager
f.y.e
09.2020 - 05.2022
Store Manager
High Life Lifestyle Shop
08.2019 - 04.2020
Assistant Manager
High Life Lifestyle Shop
05.2019 - 07.2019
Shift Leader
Dairy Queen
04.2017 - 04.2019
Bachelor of Science - Game Development/Marketing
Full Sail University
High school or equivalent -
Sayreville War Memorial High School
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