William Fitzpatrick
Chino Hills,CA
Summary
Accomplished Area Director with proven leadership abilities. Passion in driving team success using effective motivational and management techniques. Monitors data to proactively coach and develop employees. Energetic Area Director highly effective at training leaders, maximizing productivity and controlling risk.
Overview
23
23
years of professional experience
Work History
Area Director
Citibank, NA
11.2017 - Current
- Achieved strong employee satisfaction (VOE) scores every year by implementing effective team-building initiatives and employee development programs.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Fostered a culture of diversity and inclusion in hiring, mentorship programs and development.
- Observed each employee's individual strengths and initiated plans to improve areas of opportunities.
- Executed disciplined culture in Risk and Controls resulting in top of nation results.
- Drive a client centric business daily helping make their financial progress our passion.
- Helping employees adapt quickly to change championing technology to help enhance client experience.
- Build strong collaboration with all employees Retail, Mortgage, Wealth and Small Business helping drive consistent growth.
Area Director
Citibank, NA
07.2013 - 11.2017
- Established training to develop emplopyees to increase sales, customer relations and operational performance.
- Maintained strong leadership team by developing new Branch Managers from within and motivating success.
- Identified and capitalized on areas to innovate and continue strong performance
- Monitored employee work and determined benchmarks for performance indicators.
Branch Manager
Citibank, NA
09.2001 - 07.2013
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Planned work schedules to maintain adequate staffing levels.
Education
Graduated Banking School - Banking And Financial Support Services
CBA - Executive Banking School
Greenville, SC07.2021
Skills
- Employee Motivation and Development
- Performance Evaluations and Monitoring
- Strong Culture of Risk & Controls
- Teamwork and Collaboration
- Customer Service Management
- Sales Strategies and process
- Fast adoption to change
- Team Leadership
Timeline
Area Director
Citibank, NA
11.2017 - Current
Area Director
Citibank, NA
07.2013 - 11.2017
Branch Manager
Citibank, NA
09.2001 - 07.2013
Graduated Banking School - Banking And Financial Support Services
CBA - Executive Banking School
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