William Fleming

• Advised veterans and civilians in transitioning from current roles or active duty military to coding bootcamps and certificates in software development and IT/cyber career fields.
• Guided clients in identifying career goals and development paths.
• Developed personalized resume and cover letter templates for diverse job seekers.
• Facilitated workshops on interview techniques and job search strategies.

• Developed and implemented special programs that increased product awareness and engagement among target audiences.
• Coordinated cross-functional teams to align program objectives with broader company goals, facilitating successful project execution.
• Managed vendor relationships to secure quality and timely delivery of program materials, contributing to program success.

Oversaw outfitter and land management programs to ensure operational efficiency

• Trained and mentored staff on customer service best practices and product knowledge.
• Developed and implemented customer feedback processes for continuous improvement.
• Managed customer inquiries through multiple channels to ensure efficient service.

• I was a call center representative and was promoted to the position of Call Monitor. I would listen to calls for proficiency and completeness. I then would critique the call rep on the call. Progressed in career, enhancing skills and knowledge in customer service roles. Have over 2 years of call center experience.
• Proficient with Excel, Word, PowerPoint, CRM, Hubspot and Just Call.
• Handled customer inquiries regarding health sharing programs and services.
• Assisted members with claims processing and resolution of issues.
• Maintained accurate records of member interactions and transactions.

• Conducted daily customers service tasks for individuals trying to obtain background checks and clearances, for rebuttals in regards to tickets, and for suspensions.
• Conducted daily customer service tasks for individuals trying to obtain background checks and clearances, for rebuttals in regards to tickets, and for suspensions.
• Supervised item and monetary accounting, inventory stock control, and financial planning, ensuring accurate funds management.

• Directed and trained over 100 personnel in managing on-duty emergency and contingency response situations and alarms to safeguard priority resources and force protection operations.
• Monitored perimeter security to ensure safety and compliance with regulations.
• Conducted patrols to deter unauthorized access and maintain base security.
• Responded to emergencies by coordinating with law enforcement and first responders.

• I enlisted as Security Forces, the Air Force's military police. After basic military training and technical training, I received my secret security clearance and protected aircraft and explosives as an asset protection officer.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Managed police services, flight line security, integrated base defense, post assignments, daily schedules, and temporary deployments to ensure operational readiness and compliance with critical certifications.
• Organized and conducted job proficiency training, preparation, and exercises for standardization evaluations and certifications.
• Established security reporting and alerting system for accidents and incidents to enhance response coordination and incident management.
• Maintained and used checklists, matrixes, alarm duress systems, and status boards, to monitor responses and manage emergency situations.
• Logged documents meticulously to ensure accurate record-keeping for future investigations.
• Assessed requirements, determined allowances, and identified supplies and equipment needs to support operational objectives.

• Assessed and instructed over 500 airmen, during their pre-deployment, on necessary tactics and skills to develop a basic knowledge and ability to survive. This included (but was not limited to) basic lifesaving skills from Airbase Defense Operations, Self-Aid Buddy Care, shoot-move-communicate drills and how to use communications – basic knowledge on how to survive.

• Managed operations related to the storage, inspection, identification, and receipt of property.
• Led cross-functional teams to execute special projects in diverse operational environments.
• Coordinated logistics and resources for mission-critical initiatives across multiple units.
• Developed project plans and timelines to ensure alignment with strategic objectives.