William Flores
Manteca,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar Tree
Stockton, CA
02.2025 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, minimizing stock discrepancies and optimizing product availability.
- Trained and mentored staff on customer service excellence and operational best practices.
- Analyzed sales data to develop strategies that enhanced product placement and increased sales performance.
- Implemented effective merchandising techniques, improving store presentation and customer engagement.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
General Manager
Biglots
Modesto, CA
03.2023 - 09.2024
- Trained and guided team members to maintain high productivity and performance metrics.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
99Cents Stores
Livermore, CA
03.2015 - 01.2023
- Managed budget implementations, employee reviews, training, schedules
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Dollar Tree Stores
Manteca, CA
04.2012 - 03.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Hardlines Assistant Store Manager
Kmart, Sears Holding
Stockton, CA
06.2009 - 04.2012
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
High School Diploma -
Jamaica Pain High School
Jamaica Plain, MA06.1983
Skills
- Time Management
- Team Oversight
- Labor Cost Controls
- Profit and Loss Accountability
- Inventory control
- Customer relationship management
Accomplishments
- Earned the 99Cents Stores Gold Award for having the highest comp sales over LY for three quarters in a row
- Manage control of any unnecessary OT
Languages
Spanish
Timeline
Store Manager
Dollar Tree
02.2025 - Current
General Manager
Biglots
03.2023 - 09.2024
General Manager
99Cents Stores
03.2015 - 01.2023
General Manager
Dollar Tree Stores
04.2012 - 03.2015
Hardlines Assistant Store Manager
Kmart, Sears Holding
06.2009 - 04.2012
High School Diploma -
Jamaica Pain High School