William Free
Bay,AR
Summary
. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Overview
5
5
years of professional experience
Work History
Operations Manager
Tech Network Onc
Sayreville, NJ
08.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Operations Manager
AM Communications
Galion, OH
10.2021 - 08.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Operations Manager, Field Techncian
Intec Communications
Tyler, TX
01.2020 - 09.2021
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Cable Installation Technician
TAK Communications
Sioux Falls, SD
10.2018 - 08.2020
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Assisted customers with technical support for cable connections and TV programming.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Conducted site surveys to determine the best placement for new cables and equipment.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
- Configured IP addresses on routers or modems according to customer requirements.
- Trained junior technicians on proper installation techniques for various types of cabling.
Education
HVAC
Delta Technical College
Horn Lake, MS01-2009
High School Diploma -
White Station High School
Memphis, TN05-2004
Skills
- Organizational Management
- Performance reporting
- Data Analysis
- Contract Management
- Workflow Optimization
- Staff Development
- Operations Monitoring
- Schedule Management
- Decision-Making
- Troubleshooting and problem solving
- Power Tool Usage
- Telecommunications Systems
- Network configuration
- Equipment Calibration
- Cable arrangements
- Device configuration
- Troubleshooting skills
- Customer Service
- Technical Support
- System repairs
- Dispatch Communication
- Service Calls
- Troubleshooting abilities
References
References available upon request.
Timeline
Operations Manager
Tech Network Onc
08.2023 - Current
Operations Manager
AM Communications
10.2021 - 08.2023
Operations Manager, Field Techncian
Intec Communications
01.2020 - 09.2021
Cable Installation Technician
TAK Communications
10.2018 - 08.2020
HVAC
Delta Technical College
High School Diploma -
White Station High School
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