William Freeman
West Plains,MO
Summary
Customer-oriented Parts Manager with over 27 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in heavy duty truck parts management.
Overview
24
24
years of professional experience
Work History
Parts Sales
Hayden Machinery
West Plains, MO
01.2024 - 09.2024
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Assisted customers in finding appropriate parts promptly.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Collaborated with team members to consistently achieve and exceed monthly sales targets.
- Managed inventory efficiently, ensuring optimal levels of in-stock items and minimizing backorders.
- Processed customer orders accurately and timely, improving overall satisfaction rates.
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Territory Sales Manager
TAG Truck Center
Poplar Bluff, MO
07.2023 - 12.2023
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
Parts Manager
Rush Enterprises
West Plains, MO
12.2021 - 06.2023
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Managed employee schedules and daily assignments.
- Controlled daily parts program activities to improve sales and inventory management.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Parts Manager
Summit Truck Group
West Plains, MO
06.2019 - 12.2021
- Presented products and services to prospective customers.
- Educated customers on product features and use to provide optimal service.
- Penetrated new markets by investigating competitor products, services and trends.
- Discovered sales opportunities by showcasing products and services to interested clients.
- Expedited resolutions to correct customer problems and complaints.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
- Over see daily operations of parts department.
Territory Sales Manager
Tlgtrucks
Willow Springs, MO
06.2014 - 06.2019
- Presented products and services to prospective customers.
- Educated customers on product features and use to provide optimal service.
- Penetrated new markets by investigating competitor products, services and trends.
- Expedited resolutions to correct customer problems and complaints.
- Analyzed potential sales opportunities and call plan.
Territory Sales Manager
MHC KENWORTH
Cabool, MO
09.2000 - 06.2014
- Presented products and services to prospective customers.
- Educated customers on product features and use to provide optimal service.
- Penetrated new markets by investigating competitor products, services and trends.
Education
General Studies
MSU
West Plains, MOHigh School Diploma -
West Plains Sr. High School
West Plains, MO1990
Skills
- Invoice Processing
- POS Systems Operations
- Stock Management
- Problem-Solving
Timeline
Parts Sales
Hayden Machinery
01.2024 - 09.2024
Territory Sales Manager
TAG Truck Center
07.2023 - 12.2023
Parts Manager
Rush Enterprises
12.2021 - 06.2023
Parts Manager
Summit Truck Group
06.2019 - 12.2021
Territory Sales Manager
Tlgtrucks
06.2014 - 06.2019
Territory Sales Manager
MHC KENWORTH
09.2000 - 06.2014
General Studies
MSU
High School Diploma -
West Plains Sr. High School