William Garlinghouse
Edwardsburg,MI
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and team performance at Five Star Cleaning Service. Skilled in document control and incidents management, I excel in developing procedures that elevate quality standards and customer satisfaction. My leadership fosters a culture of continuous improvement, achieving significant company objectives through effective training and support.
Overview
12
12
years of professional experience
Work History
Operations Manager Complete Building Services
Don Jones owner
Michigan City, Indiana
06.2004 - 10.2010
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Operations Manager
Five Star Cleaning Service
South Bend , IN
04.1999 - 05.2004
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Education
Associate of Applied Science - Office Management
Berkley City College
Berkeley, CA09-2018
Associate of Arts - Lithography
Kennedy King College
Chicago, IL08-2015
Skills
- Document Control
- Performance monitoring
- Performance reporting
- Incidents management
Work Preference
Work Type
Part TimeFull TimeInternshipWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home option4-day work weekTimeline
Operations Manager Complete Building Services
Don Jones owner
06.2004 - 10.2010
Operations Manager
Five Star Cleaning Service
04.1999 - 05.2004
Associate of Applied Science - Office Management
Berkley City College
Associate of Arts - Lithography
Kennedy King College
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