Summary
Overview
Work History
Education
Skills
Timeline
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William Gerow

Buffalo,NY

Summary

I am great with making relationships with both staff and customers. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I find it easy to maintain focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Working my hardest and going above and beyond is how I go into every job.

Overview

1
1
year of professional experience

Work History

Server

Dennys Corp
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Making milkshakes and smoothies
  • Assisting in making drinks or running food for a server who is struggling.
  • Working the Overnight shift which consisted of being the only server for about 8 hours, ensuring DoorDash drivers get their food, serving dine in customers of party’s of any size, keeping area clean and stocked at all times, making sure every customer is satisfied, and staying longer shifts to help with side work after shift is over.

Cashier

Dash's Market
08.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to help out with any under scheduling.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Bagging grocery’s with efficiency and ensuring to keep talking to customers and making sure the line moves smoothly.
  • Other aspects of the jobs included, running food to customers who are dining in and packaging up the baked goods and sorting through dates of expired goods.

Education

GED - Highschool

Lancaster High School
Lancaster, NY
06.2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Ability to work alone and in stressful situations
  • Multitasking when it comes to having big groups or a lot of customers to assist

Timeline

Server

Dennys Corp
05.2024 - Current

Cashier

Dash's Market
08.2023 - 06.2024

GED - Highschool

Lancaster High School

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William Gerow