William Gertge
Layton
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
Work History
General Manager
The Rush Funplex
Syracuse
07.2023 - Current
- Oversaw daily operations and ensured smooth functioning of entertainment facilities.
- Managed staff scheduling and maintained optimal workforce levels for peak times.
- Collaborated with vendors to procure supplies and maintain inventory levels.
- Developed training programs to enhance employee skills and service quality.
- Implemented safety protocols to ensure a secure environment for guests and staff.
- Coordinated special events and promotions to attract diverse customer groups.
- Analyzed customer feedback to improve service offerings and guest experiences.
- Fostered a positive team culture through effective communication and leadership practices.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
The Rush Funplex
Pleasant View
11.2023 - 07.2024
- See also
Customer Service Representative
The Rush Funplex
Syracuse
07.2019 - 07.2021
- Assisted guests with inquiries and provided information about attractions.
- Resolved customer complaints and ensured satisfaction during visits.
- Maintained cleanliness and organization of service areas throughout the facility.
- Handled cash transactions and processed payments accurately at the front desk.
- Trained new staff on customer service protocols and operational procedures.
- Monitored safety standards to ensure a secure environment for all guests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Northridge High School
Layton, UTSkills
- Operations management
- Staff training
- Safety compliance
- Customer relationship management
- Event coordination
- Problem solving
- Effective communication
- Team building
- Conflict resolution
- Performance evaluation
- Electric guitar- 15 years
References
References available upon request.
Timeline
Assistant Manager
The Rush Funplex
11.2023 - 07.2024
General Manager
The Rush Funplex
07.2023 - Current
Customer Service Representative
The Rush Funplex
07.2019 - 07.2021
Northridge High School