William Glass
Newark,NJ
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
4
4
years of professional experience
Work History
Sales Support Representative
Safestep
Newark, New Jersey
01.2025 - Current
- Ensured compliance with applicable laws and regulations related to selling activities.
- Resolved customer inquiries promptly and professionally via phone or email.
- Performed administrative duties such as filing documents and updating records as needed.
- Analyzed customer feedback data to identify areas of improvement in customer service experience.
Sales Associate
Conduent
Newark, NJ
06.2024 - 09.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
Personal Assistant
Leaders for Life
Newark, NJ
09.2023 - 06.2024
- Performed calendar management and scheduling of appointments for the executive.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Customer Service Representative
PNC Bank
Newark, NJ
05.2021 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Arts - Business Administration And Management
Berkeley College
Little Falls, NJ05-2020
High School Diploma -
Central High School
Newark, NJ06-2016
Skills
- Order Processing
- Client Account Management
- Promotional support
- Sales Development
- Product Sales
- Conflict Resolution
- Problem-Solving
- Exceptional customer service
- Verbal/written communication
- Excellent communication skills
- Positive and professional
- Relationship Building
Timeline
Sales Support Representative
Safestep
01.2025 - Current
Sales Associate
Conduent
06.2024 - 09.2024
Personal Assistant
Leaders for Life
09.2023 - 06.2024
Customer Service Representative
PNC Bank
05.2021 - 08.2023
Associate of Arts - Business Administration And Management
Berkeley College
High School Diploma -
Central High School