William Graeff
Somers,Connecticut
Summary
Dedicated security professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Arrow Security
10.2021 - Current
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Asset Protection Manager
Macy’s Department Store
09.2020 - 10.2021
- Asset Protection Manager whose responsibility is to assist with preventing financial loss, theft, and fraud within the company
- Oversaw compliance on store level in regards to safety along with policies
- Identified trends in theft and implementing strategies to combat these behaviors.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Reviewed and updated store security policies and procedures.
Asset Protection Captain/Security Supervisor
Macys Department Store
03.2019 - 09.2020
- A detective whose primary responsibilities include preventing loss in the form of internal/external merchandise and cash theft, along with informing/updating colleagues about shortage culture
- Created a Reward Incentive Program to engage colleagues in shortage culture; ie Recovery Raffle
- Developed an open relationship between AP and store management/colleagues
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of detectives and managed scheduling and performance evaluations.
Field Supervisor
Arrow Security
07.2017 - 03.2019
- Monitored employee performance for compliance with regulations and policies.
- Devised and implemented safety protocols to reduce risks on sites.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Provided feedback to workers on job performance and safety procedures.
Security Officer
Arrow Security
01.2017 - 07.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Skills
- Employee Development
- Department Oversight
- Quality Assurance
- Customer Retention
- Schedule Management
- Teamwork and Collaboration
- Performance Improvement
Timeline
Manager of Operations
Arrow Security
10.2021 - Current
Asset Protection Manager
Macy’s Department Store
09.2020 - 10.2021
Asset Protection Captain/Security Supervisor
Macys Department Store
03.2019 - 09.2020
Field Supervisor
Arrow Security
07.2017 - 03.2019
Security Officer
Arrow Security
01.2017 - 07.2017
Similar Profiles
Samantha AhearnSamantha Ahearn
Security Officer at Arrow SecuritySecurity Officer at Arrow Security
Leslie PrettyLeslie Pretty
Security Guard at Arrow SecuritySecurity Guard at Arrow Security
Kimmel ForbesKimmel Forbes
Security Guard Officer at Arrow SecuritySecurity Guard Officer at Arrow Security