Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Graves

Norman,OK

Summary

Highly motivated and committed medical professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Pediatric Surgery Scheduler

OU Health
08.2023 - Current
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Verified insurance coverage and obtained pre-authorizations.

RMA Pediatric Neurosurgery

OU Health
04.2023 - Current
  • Chart prep before clinic days
  • Put in imaging and referral orders
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as head charts, Hight and weight for patients in clinic

Adult Spina Bifida Coordinator

OU Health
11.2022 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support Doctors and Patients.
  • Coordinate between 6-8 provider and specialty's
  • Schedule new and returning patients.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Put imaging, labs and referrals orders in system and fax them to desire place.

Pediatric Craniofacial Coordinator Neurosurgery

OU Health
06.2022 - Current
  • Place patients on Neurosurgeon schedule.
  • Place any imaging and referral order.
  • Obtain any authorizations from insurance

Pediatric Spina Bifida Coordinator Neurosurgery

OU Health
06.2022 - Current
  • Place patients on Neurosurgeon schedule.
  • Place any imaging and referral order.
  • Obtain any authorizations from insurance

Pediatric Neurosurgery Imaging Scheduler

OU Health
06.2022 - 08.2023
  • Interacted with patients to answer questions and assist with appointment scheduling.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled imaging.
  • Scheduled patient for imaging and follow up appointments.

Pediatric Neurosurgery Referral Coordinator

OU Health
06.2022 - 08.2023
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Accessed and reviewed patient records to verify receipt completed referral paperwork.
  • Scheduled appointments with specialists on behalf of clients. Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Interacted with patients to answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Sr. PSR Adult Neurosurgery Imaging Scheduler

OU Health
02.2021 - 06.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Interacted with patients to answer questions and assist with appointment scheduling.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled imaging.
  • Scheduled patient for imaging and follow up appointments.

SR PSR Adult Neurosurgery Referral Coordinator

OU Health
02.2021 - 06.2022
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Accessed and reviewed patient records to verify receipt completed referral paperwork.
  • Scheduled appointments with specialists on behalf of clients. Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Interacted with patients to answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Adult Neurosurgery Front Desk

OU Heath
08.2020 - 01.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected insurance cards and copay fees, and payments.
  • Make charts/folder for upcoming appointments

Adult Neurosurgery Medical Records

OU Health
08.2020 - 01.2021
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.

Assistant Manager

Capt Jacks Liquor
05.2018 - 07.2020
  • Train new employees and monitored and run cash register
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Restock inventory during shift.

Manager

Big Liquor Discount
06.2010 - 08.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Bank deposit money get cash for daily to run store and pay employees

Paraprofessional

Norman Public School District
08.2007 - 08.2020
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Enforced rules and instructions to maintain discipline.

Special Olympics Head Coach

Norman Public School District
08.2007 - 08.2020
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Increased overall team proficiency by using educational drills and activities.
  • Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
  • Planned and facilitated team travel to games and events.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.

Education

Psychology

OCCC
Oklahoma City, OK

High School Diploma -

Norman North High School
Norman, OK
05.2005

Skills

  • Medical Office Administration
  • Proficient in EPIC
  • Coordinate Referrals
  • Medical Insurance including Medicaid
  • Medical Billing and Coding
  • Referral Verification
  • Insurance Verification
  • Pre-Authorizations
  • Medical Transcription
  • Collecting Vitals
  • Updating Patient Charts

Certification

  • RMA - Registered Medical Assistant
  • Certified Paraprofessional through Oklahoma in special education,

Timeline

Pediatric Surgery Scheduler

OU Health
08.2023 - Current

RMA Pediatric Neurosurgery

OU Health
04.2023 - Current

Adult Spina Bifida Coordinator

OU Health
11.2022 - Current

Pediatric Craniofacial Coordinator Neurosurgery

OU Health
06.2022 - Current

Pediatric Spina Bifida Coordinator Neurosurgery

OU Health
06.2022 - Current

Pediatric Neurosurgery Imaging Scheduler

OU Health
06.2022 - 08.2023

Pediatric Neurosurgery Referral Coordinator

OU Health
06.2022 - 08.2023

Sr. PSR Adult Neurosurgery Imaging Scheduler

OU Health
02.2021 - 06.2022

SR PSR Adult Neurosurgery Referral Coordinator

OU Health
02.2021 - 06.2022

Adult Neurosurgery Front Desk

OU Heath
08.2020 - 01.2021

Adult Neurosurgery Medical Records

OU Health
08.2020 - 01.2021

Assistant Manager

Capt Jacks Liquor
05.2018 - 07.2020

Manager

Big Liquor Discount
06.2010 - 08.2017

Paraprofessional

Norman Public School District
08.2007 - 08.2020

Special Olympics Head Coach

Norman Public School District
08.2007 - 08.2020

Psychology

OCCC

High School Diploma -

Norman North High School

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William Graves