William Grimes

• Supported sales growth through upselling and strong customer service, helping reach #1 in district.

Increased sales by an average of 15% weekly through targeted strategies.

• Led team to increase sales and enhance customer experience through focused initiatives.
• Supported new store opening in 2024 and helped increase sales comp by 15% each in 2025 and 2026.
• Fostered positive work environment by promoting teamwork and collaboration among staff, boosting morale.
• Won Manager of Quarter for Q2 FY26 for excellence in operations and peer support.
• Connected store team to purpose and opened meetings with excellence-focused priorities.
• Assisted with launching new products and promotions.
• Supported peers in channel operations.

• Led daily floor task management while advancing guest service and team morale during peak periods.
• Collaborated with team of 8 supervisors to support daily store operations.
• Assisted with new member onboarding modules.
• Worked with store support team trainers to implement.
• Performed till audits, loans, and pick ups with accuracy.
• Executed ordering and sampling processes to maintain optimal inventory levels.
• Managed monthly push chocolate initiative.
• Acted as point person for push chocolate for five months.
• Supported sales lift across five months.
• Developed morale-building approach for current and new team members.
• Used Warm & Fuzzy recognition to enhance recognition program.
• Received All Star of Month and Rookie of Month recognition.
• Maintained 98% compliance for team of 80-100.

• Managed a team of 12 in the Starbucks department
• Oversaw daily operations and team performance at Starbucks.
• Helped with staffing, setup, training, and building routines with new employees
• Developed promotional strategy and training programs to enhance team performance
• Resolved customer issues promptly to enhance satisfaction.
• Collaborated and created partnerships with other leaders to ensure that guest service needs and sales goals were met
• Planned and communicated business needs such as staffing, sales, and customer service needs
• Boosted guest service scores to 90%, reflecting a 10% increase year to date
• Achieved 7% sales growth, ranking #1 in district for 2012
• Increased sales in department by 8%
• Worked with product transitions and promotions
• Managed a small department with a team of 5
• #1 in sales and timely production in a District of 12 stores
• Senior Guest Service Team Leader