William Guerrero
Hollywood,FL
Summary
Results-driven operations leader with extensive experience in managing teams, improving processes, and enhancing operational efficiency in performance-focused environments. Skilled in coaching, policy development, and resolving complex issues. Proficient in healthcare software such as Macess, Facets, and NextGen. Bilingual, with a strong ability to foster collaboration and drive organizational success through strategic leadership.
Overview
11
11
years of professional experience
Work History
Manager I
Elevance Health
Miami, FL
02.2023 - Current
- Lead a team of 15, driving performance through training, coaching, and evaluations.
- Develop and implement policies to improve operational efficiency and team success
- Collaborate with cross-functional teams to resolve issues and achieve organizational goals
- Onboard temp contractors, manage profile setup and equipment availability, and collaborate with talent acquisition and management for smooth transitions to permanent roles.
Operations Expert
Elevance Health
06.2021 - 02.2023
- Supervised and trained large teams, ensuring efficient workflow and meeting deadlines
- Managed project inventory and performance tracking to optimize productivity
- Conducted performance reviews and provided continuous feedback for improvement
Claims Representative III
Anthem Inc.
04.2018 - 06.2021
- Processed and adjusted claims, ensuring accuracy and timely resolution
- Analyzed data trends and implemented solutions for complex claims issues
- Maintained high productivity and quality standards in a fast-paced environment
Customer Care Representative
Simply Healthcare
09.2015 - 04.2018
- Provided customer support, addressing inquiries and resolving issues efficiently
- Managed service requests and tracked progress to ensure timely resolution
- Collaborated with cross-functional teams to improve customer satisfaction and process efficiency
Administrative Assistant
First Service Residential
03.2014 - 09.2015
- Facilitated onboarding and training for new staff, ensuring smooth transitions and adherence to operational standards
- Coordinated emergency responses and safety procedures, maintaining calm and order during high-pressure situations
- Managed daily records, payments, and resident interactions, demonstrating strong attention to detail and organizational skills
- Addressed resident concerns and resolved issues efficiently, promoting a positive community environment
Education
Bachelor of Arts - Public Administration, Political Science
12.2013
Associate of Arts - Public Administration
Florida International University Miami Dade Honors College
04.2011
Skills
- Collaboration
- Problem solving
- Team leadership
- Time management
- Adaptability
- Strategic Communication
- Organizational skills
- Detail-oriented
- Customer-Centric Mindset
- Microsoft Office Suite
- Data visualization with Tableau
- Database management with SQL Server
- Workday payroll expertise
Timeline
Manager I
Elevance Health
02.2023 - Current
Operations Expert
Elevance Health
06.2021 - 02.2023
Claims Representative III
Anthem Inc.
04.2018 - 06.2021
Customer Care Representative
Simply Healthcare
09.2015 - 04.2018
Administrative Assistant
First Service Residential
03.2014 - 09.2015
Bachelor of Arts - Public Administration, Political Science
Associate of Arts - Public Administration
Florida International University Miami Dade Honors College
Similar Profiles
Randi WoodRandi Wood
Provider Resolution Manager Sr. at Elevance HealthProvider Resolution Manager Sr. at Elevance Health
Carol HickeyCarol Hickey
Membership Representative III at Elevance HealthMembership Representative III at Elevance Health
Infinite YoungInfinite Young
Health Benefits Coordinator at Elevance HealthHealth Benefits Coordinator at Elevance Health
Mary HoffmanMary Hoffman
Behavioral Health Care Manager II at Elevance HealthBehavioral Health Care Manager II at Elevance Health
Jamila StanburyJamila Stanbury
Prospect Manager at Chaminade - MadonnaProspect Manager at Chaminade - Madonna