Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Guess

Temple,TX

Summary

A Expert Retail Associate versed in merchandising, display design, vendor check-ins, asset protection, maintaining backrooms, receiving areas, floor stock, dealing with damaged items, theft, breakage, shortages or any other retail situation. Very detail oriented, seeking a long term position with growth potential. Have multiple past experiences with a vast-range of different styles of customer service.

Overview

8
8
years of professional experience

Work History

Asset Protection Associate

Academy
01.2020 - 10.2024
  • While my Title was Asset Protection I was more a General helper, including doing everything listed.
  • Asset Protection - covered store departments to check for suspicious activities. Controlled the reduction of loss inventory by protecting company assets. monitored customer behavior to identify any potential theft or fraud incidents. Kept track of customers, baskets, carts, children, backpacks, etc.
  • Footwear Associate - Worked in footwear stocking and organizing shelves, sizing socks and shoes, running branding regarding style, work, or sports, helping customers based on need. like work related, sports related, style related, or trend.
  • Apparel Associate - Worked the apparel floor, cleaning, sizing, folding, organizing, color-coding, selling, explaining, etc to any and all styles of clothing, including women's, mens, kids, sport, blue-collar, fishing, etc, and ran the fitting room.
  • Team Sports Associate - This includes selling and knowing any and all sports, styles, sizing, branding, or ruling etc, helping parents, teachers, coaches, or kids with anything Sports related, like basketball, football, soccer, biking, skates/skateboards, tennis, golf, outdoor games, etc..
  • Hard Good Associate - Worked in Fitness Selling Treadmills, workout bikes, weight benches, weight sets, punching bags, Pool tables, dummies, in-home gyms, etc. or in Outdoors selling Grills, backpacks, pools, feeders, patio furniture etc.
  • Cashier - Running all transactions through a register, cash, debit, credit, check, provided custom service, provided credit-card applications, did returns, exchanges, damages, also working as a sunglasses, employee, selling sunglasses, speakers, watches, cameras, and other electronics.
  • Licenses - Finally I'd help run the license counter, for any and all hunting and fishing licenses, having to know all the required rules and polices for texas park and wildlife, working with the customer's personal information, and military.

Star / Stocker / Cashier

Cefco Gas Station
09.2018 - 12.2018
  • Was a General Convince store Employee
  • This included Greeting Customers, Answering any and all questions, about transactions, merchandise, or other
  • Operated the cash register, handling cash, debit, and credit transactions, balance the safe, processed customer payments for gas, propane, tickets, alcohol, checks or money orders, etc.
  • Arranged merchandise, stocked shelves, managed store displays, Break down boxes, worked Hot food prep, Organized Cold Cooler, took out trash, dusting, mopping cleaning restrooms, machine maintenance, etc.
  • The job required me to be very Detail-Oriented, to be a strong performer under pressure, and bee able to multitask
  • I would often be working independently without an immediate supervisor, Being left as the sole employee in the store covering for extended periods of time.

Concession Worker/Usher / Ticket Taker

Premiere Cinema
03.2018 - 08.2018
  • Entry-level job at Premiere Movie Theater, I worked multiple different positions including:
  • Ticket Attendant - This Includes both working at the ticket counter handling customer greeting and transactions, but also checking tickets, in movie theaters, hallways, walk-in sections, or other.
  • Concessions worker - I would Sell, Make and Provide snacks to Customer's, witch includes Not Just food like (soda, popcorn, hotdogs, etc) But also worked as a coffee barista, sold alcoholic beverages, made the containers for the food, cleaned the equipment, helped with add Sponsoring, Up-Selling, and other Customer Service Transactions
  • Usher - This Included Keeping an eye on all entrances, verifying peoples tickets & recites. Helping kids, and elderly navigate the building, Keeping count of all showtimes & leavings, And cleaned all theaters, flooring, walls, chairs, lights, trash, etc.
  • I also would help Receiving with getting items from trucks, work as a janitor to clean restrooms or kitchens, washed dishes, or help with shutting everything down at close time.

Material Handler

Goodwill Industries
10.2016 - 01.2017
  • This was my First Job, Where I was Responsible for maintaining the Clearance portion of GoodWill, Witch is a stand-alone part of the shop, This was all done Solo.
  • I Would take new deliveries of items from the goodwill moving trucks, and organizing them. To prevent any damaged, unsafe, or potentially dangerous goods from reaching the shelves.
  • I Would Organize and Stock the shelves, clothing, glassware, paintings, and other items, and arrange in such a way to make an interesting and efficient display
  • Would interact with customers by helping them find items, carrying items to their vehicles, providing them with good deals, and trying to make their experience as welcoming and nice as possible
  • I Would keep maitnence of the area, witch included Mopping, Sweeping, Dusting, Disposal of un-safe material, Breakdown of boxes, Z-bars, Glassware, & wood pallets.

Education

High School Diploma - General Education

Temple Charter Academy
Temple, Texas
06.2015

Skills

  • Customer Service and Support

  • Cash handling and management

  • Inventory Control and Loss Prevention

  • Loading, unloading and Handling of Materials

  • Shipping , Receiving, Order Picking, Packaging

  • Incident Reporting and Policy Enforcement

  • Empathetic and patient with customers

Timeline

Asset Protection Associate

Academy
01.2020 - 10.2024

Star / Stocker / Cashier

Cefco Gas Station
09.2018 - 12.2018

Concession Worker/Usher / Ticket Taker

Premiere Cinema
03.2018 - 08.2018

Material Handler

Goodwill Industries
10.2016 - 01.2017

High School Diploma - General Education

Temple Charter Academy

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William Guess