Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Hackney

Butte,MT

Summary

Skilled Tow Truck Operator with extensive experience at Turney Repair and Towing, adept in vehicle recovery and customer assistance. Demonstrates proficiency in preventive maintenance and safe driving practices, ensuring minimal damage claims and efficient service delivery. Excelled in heavy equipment operation and fostered positive client relationships, significantly enhancing company reputation. Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication, and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Prepared loads of more than 15000 pounds, effectively minimizing damage and supporting productivity targets. Reliable and punctual with good physical stamina, teamwork abilities and hardworking nature. Knowledgeable about roadside procedures and vehicle operations and safety requirements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tow Truck Operator

Turney Repair and Towing
05.2024 - Current
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
  • Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
  • Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Drove the heavy wrecker to tow heavy semis.
  • Assisted in transporting trailers for semis using a tractor

Tow Truck Operator

Gtr Towing and Repair
11.2023 - 05.2024
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
  • Assisted in inventory management, tracking equipment usage and supplies needed for daily operations in the tow yard facility.

Tow Truck Driver

Turney Repair and Towing
11.2021 - 10.2023
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.

Tow Truck Operator

Gtr Towing and Repair
06.2020 - 11.2021
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.

Education

High School Diploma -

Exeter Union High School
Exeter, CA
05.1988

Skills

  • Flatbed truck expertise
  • Recovering vehicles
  • Assisting customers
  • Preventive Maintenance
  • Lockout kit
  • Vehicle Inspection
  • Class A license
  • Winch Operation
  • Safe Driving Practices
  • Heavy Equipment Operation
  • Mechanical Knowledge
  • Documentation skills
  • Operating hydraulics

Certification

Wreck master

Timeline

Tow Truck Operator

Turney Repair and Towing
05.2024 - Current

Tow Truck Operator

Gtr Towing and Repair
11.2023 - 05.2024

Tow Truck Driver

Turney Repair and Towing
11.2021 - 10.2023

Tow Truck Operator

Gtr Towing and Repair
06.2020 - 11.2021

High School Diploma -

Exeter Union High School

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William Hackney