William Haight
Hopewell Junction
Summary
Dedicated retail professional with expertise in customer service, team leadership, and inventory management. Proven ability to enhance customer experiences and drive sales through effective merchandising and staff training.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Michael's
Brookfield, CT
10.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Optimized floor layout to enhance product visibility and improve customer experience within the store.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Associate Manager
Famous Footwear
Poughkeepsie, NY
01.2016 - 10.2019
- Led team training sessions to enhance product knowledge and improve sales techniques.
- Developed and executed promotional campaigns to drive foot traffic and increase revenue.
- Established performance goals for staff, fostering a results-oriented work environment.
- Implemented loss prevention strategies, reducing shrinkage through vigilant monitoring practices.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Store Manager
Joann Fabrics
Poughkeepsie, NY
06.2011 - 01.2016
Sales Manager
JC Penney
Danbury, CT
11.2001 - 04.2011
Education
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Staff supervision
- Goal setting
- Retail operations management
- Inventory management
- Staff training
- Merchandising
Timeline
Assistant Manager
Michael's
10.2019 - Current
Associate Manager
Famous Footwear
01.2016 - 10.2019
Assistant Store Manager
Joann Fabrics
06.2011 - 01.2016
Sales Manager
JC Penney
11.2001 - 04.2011
High School Diploma -
Poughkeepsie High School