William Hanna
Columbia Falls,MT
Summary
Hi there, most people call me Rusty. I am 23 years old looking for seasonal or year round opportunities that allow me to travel, work, and make new experiences. My current seasonal job is about to end, so I am looking to start somewhere new; preferably active and open to new experiences.
Overview
4
4
years of professional experience
Work History
Reservation Agent
Central Reservations For Glacier Park
Columbia Falls, MT
04.2025 - 10.2025
- I worked in an office setting, managed, booked, and confirmed reservations, and actively always helped to plan trips, activities and events, because I found great joy from helping people plan such difficult trips, because everybody should enjoy a good vacation. I also sent professional emails, chats, and have a solid understanding not only of Glacier Park, but the reservation industry.
- Manager: Carley McBride
- (406) 892 2572
- Cmcbride@pursuitcollection.com
Barista
Starbucks
Grand Canyon Village, AZ
08.2024 - 03.2025
- A barista just outside the Grand Canyon, it was an extremely busy Starbucks with constant action until winter when the store became more cafe orientated for locals. A great experience to travel meet a lot of really cool people and it led me to my next adventure.
- Manager: Cat Byers
- (928) 638 4040
Video Lottery Attendent
Mimis
St Albans, WV
07.2023 - 04.2024
- Worked night shifts as a closer and dealt with a variety of people and what a unique experience to watch as people come out late into the night to take their chance. Also responsible for security, accurate counting, and serving food and drinks as well as alcohol.
- Manager: David Wilson
- (304) 201-2555
Guest Specialist
Chic-Fil-A
South Charleston, WV
02.2023 - 06.2023
- Worked in front of the house mostly on drive thru as an order taker, but worked many positions. Preferred direct customer interaction and the ability to go at my own pace while also supporting the larger team.
- Owner: Tom Minitrum
- 304 205-5829
Shift Manager
Captain D’s Seafood Restaurant
St Albans, WV
02.2022 - 09.2022
- Started as a crew member and was promoted to shift lead in six months covering all positions and was generally the closing manager. I worked 7 months as a shift lead until I was ready for a change of pace.
- Manager: Alanna Foster
- (304) 722-3946
Guest Specialist
Captain D’s Seafood Restaurant
St Albans, WV
08.2021 - 02.2022
- Started as a crew member in front of house and started cross training after a few months.
- Manager: Alanna Foster
- (304) 722-3946
Education
High School Diploma -
St. Albans High
St. Albans, WVSkills
- Customer Service: In multiple jobs this has been the core of my value and where I derive the most joy from a job Ensuring accurate, well timed, friendly, and seamless interactions is the goal
- Customer Resolution: As someone who is guest orientated I have had my fair share of customer frustrations and take pride in my ability to address a situation and offer the best solution for the situation even under extenuating circumstances Many occasions where something was not entirely clear, so creative solutions have been implemented many times
- Money Handling: In every job this has been an important key factor in making sure the guest is receiving what they paid for and ensuring accuracy not only in my till, but nightly deposits, and proper safe usage
- High Service Volume: From lunch rushes to lines out the door I am no stranger to a busy work day especially at my last two seasonal jobs where busy was more than a state of mind
- Computer Skills: Easily adaptable to computers and technology
- Writing/Communication: Able to clearly communicate and express the situation in a professional and friendly manner
- Flexibility: From coming in on days off, to staying after my scheduled time, and always open to the unique madness of each day and open to constructive criticism
- Phone etiquette
- Typing speed
- Travel reservations
- Problem-solving
Timeline
Reservation Agent
Central Reservations For Glacier Park
04.2025 - 10.2025
Barista
Starbucks
08.2024 - 03.2025
Video Lottery Attendent
Mimis
07.2023 - 04.2024
Guest Specialist
Chic-Fil-A
02.2023 - 06.2023
Shift Manager
Captain D’s Seafood Restaurant
02.2022 - 09.2022
Guest Specialist
Captain D’s Seafood Restaurant
08.2021 - 02.2022
High School Diploma -
St. Albans High
Hobbies and Interests
Marching Band: Fairly rigorous and offered great opportunity for discipline and working in cohesion with a larger group. Plus the trumpet was fun to play., Hiking: Notable distances with lots of beauty in between., Gardening: Ever since I was a kid I have had an interest in whole and natural foods and the means to produce them; not extremely knowledgeable on practices, but great interest in the benefits.