William Hartung
Pittsburgh,PA
Summary
Accomplished professional with an MBA in sports management, specializing in client engagement and event management. Proven track record in operational oversight, enhancing customer experiences, and driving team performance in high-pressure environments. Committed to fostering participation and satisfaction in all initiatives.
Overview
8
8
years of professional experience
Work History
Client Solutions Manager
Beemac Logistics
Pittsburgh, PA
11.2025 - Current
- Identified and pursued new business opportunities by engaging target markets.
- Contacted existing customers, utilizing Partnership Selling to enhance sales growth.
- Built relationships with current and inactive customers through regular communication.
- Applied effective time management strategies to deliver tailored solutions for select customers.
- Utilize multiple forms of communication such as telephone, e-mail, instant messenger, and other support software.
- Collaborated with operations team to coordinate logistics and workflow. to build and track loads.
- Work in a fast paced and high pressure environment.
Sports Dome Associate
Robert Morris University Island Sports Center
Neville Island, PA
05.2023 - 11.2025
- Collaborated with director to oversee daily operations of Sports Dome, Track and Field, and Miniature Golf facilities, ensuring seamless event execution and boosting customer satisfaction.
- Managed event scheduling and resolved conflicts, maintaining accurate calendar for golf, field events, and clinics.
- Drive customer engagement by confirming attendance for classes and clinics, resulting in a 10% increase in participation.
- Process sales transactions and track lesson packages using CRM systems, enhancing data accuracy and customer experience.
- Provided high-quality customer service by addressing inquiries and resolving issues promptly, enhancing facility reputation.
Delivery Driver & Line Cook
Alioto’s Restaurant and Sports Bar
Etna, PA
07.2018 - 04.2025
- Adapted to evolving workplace demands by implementing online ordering and contactless delivery during COVID-19 pandemic, ensuring uninterrupted service.
- Supervised and trained delivery drivers, streamlining operations and enhancing delivery efficiency.
- Managed cash transactions and completed accurate cash drops, ensuring financial accountability.
- Prepared food during high-volume shifts to support kitchen operations and maintain service quality.
Coach
Shaler Area School District
Glenshaw, Pennsylvania
01.2021 - 11.2024
- Provided individual coaching sessions to improve players' techniques and strategies.
- Developed training programs that improved athlete performance and strengthened teamwork skills.
- Mentored team members in order to build confidence and foster a supportive environment.
- Mentored youth to instill strong work ethic through positive role modeling and consistent skill practice.
- Organized practice schedules to optimize team preparation and participation.
- Fostered culture of sportsmanship, cooperation, and responsibility among athletes and coaching staff.
Athletic Department Intern
North Hills High School
Pittsburgh, PA
01.2022 - 12.2022
- Coordinated game-day operations, including ticket sales and event setup, improving attendee experience across 10+ events.
- Organized schedules and rosters, resolving conflicts to streamline operational flow.
- Utilized Schedule Star, Teammate, VNN, Arbiter, and Mobile Ticketing to support seamless event management.
Education
Master of Business Administration -
Robert Morris University
Moon Township, PA05-2025
Bachelor of Science - Business Administration with a concentration in Sport Management
Robert Morris University
Moon Township, PA05-2022
Skills
- Client engagement
- Client training
- Sales strategy
- Project management
- Event scheduling and management
- Onboarding and coaching
- Team oversight
- Team collaboration
- Microsoft Office Suite proficiency
- Digital marketing
- Effective communication
- Interpersonal communication
- Conflict resolution
- Problem-solving
Timeline
Client Solutions Manager
Beemac Logistics
11.2025 - Current
Sports Dome Associate
Robert Morris University Island Sports Center
05.2023 - 11.2025
Athletic Department Intern
North Hills High School
01.2022 - 12.2022
Coach
Shaler Area School District
01.2021 - 11.2024
Delivery Driver & Line Cook
Alioto’s Restaurant and Sports Bar
07.2018 - 04.2025
Master of Business Administration -
Robert Morris University
Bachelor of Science - Business Administration with a concentration in Sport Management
Robert Morris University