William Harvey
Middletown,OH
Summary
Dedicated professional skilled in problem-solving and work assignment delegation. Experience in managing customer inquiries and improving operational processes to enhance overall satisfaction and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Catalog Team Lead - Decoration Team
Cintas Corporation
Mason, OH
04.2024 - Current
- Streamlined daily operations and workflow management to improve team efficiency.
- Implemented process improvements to enhance overall productivity.
- Facilitated resolution of customer service issues in collaboration with management to ensure customer satisfaction.
Catalog Decoration Team
Cintas Corporation
Mason, OH
06.2023 - 04.2024
- Created and maintained customer logos and designs to enhance brand representation
- Answered internal and external inquiries regarding decorations to ensure clarity and satisfaction
Special Operations Coordinator - Catalog
Cintas Corporation
Mason, OH
11.2022 - 06.2023
- Facilitated customer order placements for territory account representatives.
- Tracked and monitored all placed orders to ensure timely fulfillment.
- Assisted in managing customer service inquiries via calls and emails.
Customer Account Specialist I
Total Quality Logistics Inc.
West Chester, Ohio
01.2022 - 10.2022
- Resolved billing discrepancies through collaboration with finance and operations teams.
- Processed account updates, ensuring accuracy in company databases.
- Coordinated client and logistics communications to align service delivery.
- Managed customer inquiries, providing prompt support for account-related issues.
Customer Service Coordinator - FTL
Total Quality Logistics Inc.
West Chester, Ohio
03.2021 - 01.2022
- Maintained accurate records in company CRM systems for enhanced data integrity.
- Streamlined order tracking and status updates to improve customer satisfaction.
- Delivered customer service support via phone and email, resolving inquiries efficiently.
Mobile Expert
T-Mobile
Mason, Ohio
08.2020 - 03.2021
- Guided customers in selecting mobile devices and plan options.
- Delivered technical support for device setup and troubleshooting.
- Educated customers on features and benefits of mobile services.
Shift Supervisor
CVS Pharmacy
Mason, Ohio
02.2018 - 07.2020
- Conducted inventory audits to sustain stock levels and minimize shrinkage.
- Resolved customer issues promptly, delivering exceptional service.
- Collaborated with management to implement promotional events and merchandising displays.
- Maintained cleanliness and organization of store environment for enhanced shopping experience.
Education
High School Diploma -
Little Miami High School
Morrow, OH05-2014
Xavier University
Cincinnati, OHSkills
- Workflow management
- Streamlined operations
- Process improvement
- Key performance indicators
- Customer resolution
- Work assignment delegation
- Problem solving
- Project Coordination
- Team Leadership
- Data Reporting
Certification
- Meticulous Hiring - Cintas Corporation, 2025
Timeline
Catalog Team Lead - Decoration Team
Cintas Corporation
04.2024 - Current
Catalog Decoration Team
Cintas Corporation
06.2023 - 04.2024
Special Operations Coordinator - Catalog
Cintas Corporation
11.2022 - 06.2023
Customer Account Specialist I
Total Quality Logistics Inc.
01.2022 - 10.2022
Customer Service Coordinator - FTL
Total Quality Logistics Inc.
03.2021 - 01.2022
Mobile Expert
T-Mobile
08.2020 - 03.2021
Shift Supervisor
CVS Pharmacy
02.2018 - 07.2020
High School Diploma -
Little Miami High School
Xavier University