Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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William Hedge

Retail Sales Associate- Part-time
Plattsburgh,New York

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail sales associate position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Front Desk Clerk

Quality Inn And Suites
Plattsburgh, NY
08.2022 - 03.2024
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees, and payments.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Trained new staff members in customer service techniques and hotel operations.

Education

High School Diploma -

West Carter County High School
Olive Hill, KY
07.2012 - 07.2016

Skills

Dispute Mediation

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Hobbies

When off work, I enjoy drawing, along with listening to music, and reading. My favorite kind of books are Greek Mythology based. 

Timeline

Front Desk Clerk

Quality Inn And Suites
08.2022 - 03.2024

High School Diploma -

West Carter County High School
07.2012 - 07.2016

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William HedgeRetail Sales Associate- Part-time