William Hedge
Retail Sales Associate- Part-time
Plattsburgh,New York
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail sales associate position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Clerk
Quality Inn And Suites
Plattsburgh, NY
08.2022 - 03.2024
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Trained new staff members in customer service techniques and hotel operations.
Education
High School Diploma -
West Carter County High School
Olive Hill, KY 07.2012 - 07.2016
Skills
Dispute Mediation
Flexible Schedule
Cash Register Operation
Transaction Processing
Customer Needs Assessment
Independent judgement
Dispute Mediation
Hobbies
When off work, I enjoy drawing, along with listening to music, and reading. My favorite kind of books are Greek Mythology based.
Timeline
Front Desk Clerk
Quality Inn And Suites
08.2022 - 03.2024
High School Diploma -
West Carter County High School
07.2012 - 07.2016