William Heinen
Insight Global
Champlin,United States
6
years of professional experience
Experienced in client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and sales skills to maintain professional relationships, ensuring alignment with business objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Sales and Recruiting Professional
10 Months- Developed and maintained connections with C-suite executives at Fortune 500 companies through targeted cold-calling and in-person meetings.
- Developed tailored solutions based on client needs and feedback.
- Managed client relationships to ensure satisfaction and retention.
- Emphasized personal responsibility to ensure task completion and accountability.
- Adapted quickly to fast-paced workplace conditions while maintaining quality work.
Customer Service Representative
3 Months- Resolved customer inquiries and issues through various communication channels, enhancing overall satisfaction.
- Educated customers on product features and benefits, improving user experience and retention rates.
- Coordinated with cross-functional teams to ensure timely resolution of technical support requests.
- Analyzed customer feedback to identify trends and recommend process improvements for service delivery.
Marketing and Management Intern
3 Months- Contributed to promotional shoots, product launches, and a dealer show.
- Was in charge of managing product fleet and other organization tasks for our dealer show.
- Coordinated and facilitated meetings and conference calls with upper-level colleagues to streamline communication and project updates.
Supply Chain Associate
8 Months- Engaged in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Team Member
2 Years 10 MonthsEducation
Bachelor of Business Administration - Marketing
- Relevant Coursework: Marketing Analytics, Professional Selling, Digital Marketing, Data Visualizations
- Men’s Soccer team member (2021-2024): Elected Team Captain
- Student-Athlete Advisory Committee Member (SAAC)
Skills
Client Relationship Management
Content Creation
Negotiation Techniques
Data Collection
Consultative Selling
Public Speaking
Timeline
Sales and Recruiting Professional
Insight Global
10.2025 - 08.2026Read More
Customer Service Representative
CFMOTO Powersports
07.2025 - 10.2025Read More
Marketing and Management Intern
CFMOTO Powersports
05.2024 - 08.2024Read More
Supply Chain Associate
CFMOTO Powersports
05.2023 - 01.2024Read More
Team Member
Target
07.2020 - 05.2023Read More
University of Wisconsin - Eau Claire
Bachelor of Business Administration from Marketing
Read More