William Herrin
Everglades
Summary
Adaptable leader with strong decision-making skills in operations management. Developed effective operational procedures and mentored team members, fostering a collaborative environment that drives efficiency and enhances customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Low Impact Land Clearing
Lehigh Acres, FL
10.2025 - Current
- Coordinated daily operations to ensure efficient land clearing processes.
- Trained and mentored team members on safety protocols and equipment usage.
- Developed operational procedures to enhance workflow efficiency and reduce delays.
- Conducted regular site inspections to ensure compliance with environmental regulations.
- Implemented inventory management systems to track equipment and supplies effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Field Service Technician
Elevated Service Group
Naples, FL
02.2025 - 09.2025
- Installed and repaired equipment at client locations to ensure operational efficiency.
- Conducted routine maintenance checks to identify potential issues proactively.
- Collaborated with team members to troubleshoot and resolve technical problems effectively.
- Maintained accurate service records and documentation for all completed tasks.
- repaired and worked on all makes and models of heavy equipment.
- Provided customer support by educating clients on equipment features and maintenance procedures.
- Assisted in inventory management by tracking parts and tools required for service calls.
- Ensured compliance with safety standards during all field operations to promote workplace safety.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Store Associate
Everglades Fishing Company
Everglades City Fl
02.2023 - 02.2025
- Assisted customers in selecting fishing gear and equipment, enhancing overall shopping experience.
- Organized and maintained inventory displays, ensuring product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to streamline restocking processes and improve workflow efficiency.
Field Service Technician
Triple M Equipment
Zolfo Springs, FL
03.2023 - 10.2024
- Adapted quickly to new technologies and systems, enhancing overall service delivery.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- rebuilt power units and irrigation water pumps
Education
High School Diploma -
Everglades City School
Everglades City Florida 05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Goal setting
- Staff management
- Conflict resolution
- Team building
- Operations management
- Cost control
- Project management
- Business development
- Workplace safety compliance
- Recruitment and hiring
Certification
Osha 30
jpro
basic rigging 1
Timeline
Assistant Manager
Low Impact Land Clearing
10.2025 - Current
Field Service Technician
Elevated Service Group
02.2025 - 09.2025
Field Service Technician
Triple M Equipment
03.2023 - 10.2024
Store Associate
Everglades Fishing Company
02.2023 - 02.2025
High School Diploma -
Everglades City School