William Hoft
Lyons,IL
Summary
Reliable employee seeking P/T Associate position. Offering excellent communication and good judgment.
Overview
40
40
years of professional experience
Work History
Business Analyst
West Suburban Bank/Old Second Bank
Lombard, IL
04.2021 - 05.2022
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
Electronic Services Supervisor
West Suburban Bank
Lombard, IL
02.2019 - 04.2021
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
- Provided primary customer support to internal and external customers.
- Handled customer complaints and inquiries.
Account Operations Associate
West Suburban Bank
Lombard, IL
10.2017 - 02.2019
- Provided backroom banking support
Retail Banking Associate
West Suburban Bank
Lombard, IL
05.2016 - 10.2017
- Conducted testing of all new Bank products and services
- Reviewed and updated Retail Banking procedures and policies
- Performed monthly audits of Bank functions
- Assisted with independent projects as assigned
Bank Operations
Household Bank/HSBC
Schaumburg, IL
06.1989 - 01.2015
- Performed various support roles as a Department Supervisor, Manager and Bank Officer
Retail Bank Operations
Land Of Lincoln S & L
Berwyn, IL
12.1980 - 06.1989
- Performed various roles in Retail Baking in both customer facing and back room operations
Education
Bachelor of Arts - Radio And Television Broadcasting
Columbia College Chicago
Chicago, IL06.1983
Skills
- Spreadsheet Development
- Customer Monitoring
- Variance Analysis
- Compiling Data
- Forecasting and Planning
Timeline
Business Analyst
West Suburban Bank/Old Second Bank
04.2021 - 05.2022
Electronic Services Supervisor
West Suburban Bank
02.2019 - 04.2021
Account Operations Associate
West Suburban Bank
10.2017 - 02.2019
Retail Banking Associate
West Suburban Bank
05.2016 - 10.2017
Bank Operations
Household Bank/HSBC
06.1989 - 01.2015
Retail Bank Operations
Land Of Lincoln S & L
12.1980 - 06.1989
Bachelor of Arts - Radio And Television Broadcasting
Columbia College Chicago