William Howell
Largo,FL
Summary
Enthusiastic Leader, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any situation. Looking for an opportunity to grow with a company!
Overview
30
30
years of professional experience
Work History
Branch Manager
Bay Area Pool Service And Spas
Tampa, Florida
06.2012 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Assessed employee work and improved performance with ride alongs and continual training.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Completed weekly inventory, orders, weekly payroll, team meetings, etc..
- Maintained a fleet of vehicles ( ensured proper maintenance, repairs, and cleanliness ).
- Followed up with customers during and after installations to verify satisfaction.
- Completed repairs ( pump and motor installs, filter installs / repairs ( DE, Cartridge, Sand ), leak repairs ( pool, plumbing, etc. ), troubleshooting.
- Maintained water chemistry for safe swim conditions.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Organized ongoing maintenance schedules for mechanics.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Maintained effective customer service by responding to service requests to ensure overall satisfaction of our service.
- Trained Service Managers on standards, efficiency and conflict resolution for best-in-class customer service.
- Met with customers to discuss service needs and offer available solutions.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Hired and trained new technicians to improve efficiency of department and cultivate productive work atmosphere.
- Forklift Certified
Customer Service /Sales Representative
New Advantage Corporation
St. Petersburg, Florida
01.2011 - 12.2013
- Followed up with customers after completed sales to assess satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Prospected continuously for new potential customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Handled customer inquiries and high volume calls to solve billing and ordering problems.
- Delivered superior customer service to retain existing customers and attract future customers.
- Attended monthly sales meetings and quarterly sales trainings.
- Met or exceeded monthly team sales goals.
- Worked independently with minimal supervision.
- Prepared and deliver customer sales quotes.
- Maintained current knowledge of evolving changes in marketplace.
Sales Floor Supervisor
Top Dog Travel
Tampa, Florida
01.2006 - 12.2011
- Trained and supported sales force with closing deals.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Overcame objections and closed sales while following company policies and legal requirements.
- Mentored new sales associates to contribute to store's positive culture.
- Led and developed management team of [Number].
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Purchasing Manager
Millers Feeding Solutions
Largo, Florida
01.2000 - 12.2006
- Adjusted procedures to maximize department effectiveness.
- Implemented policies to reduce cost and eliminate waste.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Sourced vendors, built relationships and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Progressed through various purchasing, warehousing and leadership roles.
Electrical Apprentice
United States Air Force, USAF
01.1995 - 12.1999
- Aligned and optimized electrical instrumentation and testing equipment.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Inspected systems, diagnosed problems.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Selected electronics equipment, components or systems to meet functional specifications.
- Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
- Maintained system logs or manuals to document testing or operation of equipment.
- Modified, maintained or repaired electronics equipment or systems to achieve proper function.
- Followed technical diagrams, schematics and manuals to understand operations and make successful repairs.
Education
No Degree - Electrical Engineering
I.T.T. Technical Institute
St. Petersburg, FLCertificate of Completion - Electronic Principles
United States Air Force Tech. School
Vandenberg, California11.1996
High School Diploma -
Pinellas Park High
Pinellas Park, FL06.1995
Skills
- Military Veteran
- Management
- Purchasing
- Excellent customer service / sales
- Power Cable Connection
- Electrical Wiring
- Electrical Safety
- Attention to Detail
- Hand and Power Tools
- Voltage and Current Meters
- Mathematical Calculations
- Customer Relations
- Procedure Enforcement
Accomplishments
Received the "Pool Trooper of the Year" award in 2016 for Bay Area Pool Service and Spas ( nation wide award in 2016 ).
Received the "Gary Crayton" award in 2017 ( Goes to the most outstanding employee in the company, nation wide ).
Love to golf, deep sea fishing, attend just about any sporting event!
Love to play new golf courses, deep sea fishing trips, and attend just about any sporting event!
Timeline
Branch Manager
Bay Area Pool Service And Spas
06.2012 - Current
Customer Service /Sales Representative
New Advantage Corporation
01.2011 - 12.2013
Sales Floor Supervisor
Top Dog Travel
01.2006 - 12.2011
Purchasing Manager
Millers Feeding Solutions
01.2000 - 12.2006
Electrical Apprentice
United States Air Force, USAF
01.1995 - 12.1999
No Degree - Electrical Engineering
I.T.T. Technical Institute
Certificate of Completion - Electronic Principles
United States Air Force Tech. School
High School Diploma -
Pinellas Park High