William Hroncich
Ruskin,FL
Summary
Former Senior Field Service Engineer with Roche Diagnostics Corporation, recognized for enhancing client retention through exceptional communication and advanced troubleshooting skills. Proven expertise in on-site installation and repair of complex instrumentation, fostering teamwork and mentoring junior engineers to drive collaborative success. Committed to delivering tailored solutions that exceed customer expectations.
Engineering professional with proven track record in field service roles. Expertise in troubleshooting and maintaining advanced systems, driving operational excellence. Known for strong collaboration skills and results-driven mindset, adapting to dynamic project requirements seamlessly. Possesses technical proficiency and commitment to quality service.
Overview
34
34
years of professional experience
Work History
Senior Field Service Engineer
Roche Diagnostics Corporation
01.1989 - 06.2023
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.
- Increased client retention through exceptional communication skills, building strong relationships and addressing concerns promptly.
- Resolved escalated customer complaints efficiently by actively listening to their concerns and providing tailored solutions that exceeded expectations.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Installed and repaired Roche and Hitachi pre-analytical and analytical chemistry instrumentation on clients' premises.
Education
Associate of Applied Science - Digital Electronics.
De Vry Tech
Woodbridge, NJ06-1984
Skills
- Customer support
- Hardware installation
- Advanced troubleshooting
- Troubleshooting and repair
- Equipment installation and repair
- On-site support
- Recordkeeping requirements
- Teamwork
- Performance testing
- Problem-solving
- Service documentation
- Multitasking
- Self motivation
Accomplishments
During my time with Roche Diagnostics, I had assumed a position in the TCS department as an engineering support specialist. I was able to learn the chemistry application side of the instrumentation. This gave me an advantage when working with customers, knowing both the hardware and applications of the instrumentation.
Roche five time PPC diamond travel award winner.
Roche PPC diamond travel award is based on a combination of matrix for the individuals job performance. There are five levels of PPC, Travel being the highest. To receive the diamond travel award, one must excel in all the matrixes being measured or there job title.
Timeline
Senior Field Service Engineer
Roche Diagnostics Corporation
01.1989 - 06.2023
Associate of Applied Science - Digital Electronics.
De Vry Tech