William Hubbard
Westerville
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated supervisor with engaging personality and a flexible approach.
Overview
6
6
years of professional experience
Work History
Server
Liberty Social
04.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food and Beverage Supervisor
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
05.2022 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
Theatre Associate
Marcus Corporation
11.2019 - 05.2022
- Maintained a clean and organized backstage area for optimal efficiency and safety.
- Contributed to increased ticket sales by offering outstanding customer service at the box office, addressing inquiries promptly and professionally.
- Fostered a positive atmosphere by offering support and encouragement to fellow cast and crew members, contributing to the overall success of productions.
- Provided constructive feedback during rehearsals, helping fellow actors refine their performances before opening night.
Education
Bachelor of Science - Economics
The Ohio State University
Columbus, OH05-2026
Transfer For Bachelor's of Science - Economics
Columbus State Community College
Columbus, OH05-2024
Entrepreneurial And Business Academy
Thomas Worthington High School
Worthington, OH05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Cleanliness standards
- Team collaboration
- Relationship management
Accomplishments
Coach's award - Senior year of high school for displaying exemplary leadership and sportsmanship
Principal award - got a 4.0 GPA all years I attended Worthingway Middle School
Timeline
Server
Liberty Social
04.2025 - Current
Food and Beverage Supervisor
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
05.2022 - Current
Theatre Associate
Marcus Corporation
11.2019 - 05.2022
Bachelor of Science - Economics
The Ohio State University
Transfer For Bachelor's of Science - Economics
Columbus State Community College
Entrepreneurial And Business Academy
Thomas Worthington High School
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