William Inlow
Bainbridge,Georgia
Summary
Sales consultant with extensive experience in consultative selling and customer retention. Demonstrated success in exceeding sales targets by leveraging tailored solutions and building strong client relationships. Focused on enhancing customer satisfaction through effective post-sale support and streamlined processes.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Sales Consultant
Riverbend Ford
Bainbridge
03.2023 - Current
- High-performing sales consultant focused on consultative selling, customer retention, and closing complex deals.
- Exceeded individual sales targets by utilizing needs-based discovery and providing tailored vehicle recommendations.
- Prospected and converted showroom and digital leads, building a robust sales pipeline and fostering repeat business.
- Provided exceptional post-sale support, generating customer referrals and cultivating long-term relationships.
- Partnered with finance and service teams to streamline the purchase-to-delivery process, improving customer satisfaction and retention.
Sales Consultant
Franklin Spring Creek Ford
Colquitt
01.2017 - 02.2023
- Used consultative selling to develop a steady pipeline of prospects and close deals.
- Cultivated enduring relationships with customers through proactive follow-up and personalized service.
- Assisted local buyers in selecting vehicles that met their needs by asking targeted questions and presenting tailored options.
- Scheduled appointments and facilitated customer experiences through test drives and financing discussions.
- Responded promptly to customer questions and resolved issues to keep satisfaction high.
Sales Consultant
Action GM
Bainbridge
01.2013 - 12.2016
- Result-oriented sales professional focused on prospecting, needs analysis, and closing to drive new business.
- Applied solution-selling strategies to convert prospects into customers and expand market reach.
- Prospected and scheduled qualified appointments, facilitating discussions that matched product features with specific buyer needs.
- Communicated product advantages effectively, expediting purchase decisions and boosting overall dealership performance.
- Resolved customer issues promptly, enhancing satisfaction and fostering repeat purchases.
Agent
State Farm Insurance
Duluth
05.1996 - 12.2012
- Licensed insurance Agent managing client portfolios, delivering consultative coverage recommendations, and improving processes to enhance service accuracy and efficiency.
- Analyzed client risks and recommended appropriate insurance products to meet personal and business needs.
- Coordinated with underwriters and claims teams to resolve complex client issues, ensuring timely settlements and client satisfaction.
- Built and maintained long-term client relationships through regular reviews and proactive communication.
- Conducted quality assurance on claim files, implementing process improvements that enhanced claims handling efficiency.
- Trained and guided support staff on customer service best practices and compliance requirements to improve service delivery.
Senior Claims Specialist
State Farm Insurance
Duluth, GA
05.1990 - 04.1996
- Experienced claims specialist delivering high-quality customer service, quality assurance, and process improvements to increase accuracy and efficiency.
- Implemented procedural changes that streamlined claims process, resulting in increased accuracy and reduced processing time.
- Conducted quality assurance reviews on claim files, ensuring completeness and compliance prior to submission, which enhanced submission reliability.
- Collaborated with cross-functional teams to resolve complex claims and expedite settlements.
- Established positive relationships with customers through consistent follow-up and clear communication, fostering trust and satisfaction.
Education
BBA - Business Management
Georgia College
Milledgeville, GASkills
- Sales strategies
- Lead generation
- Sales goal achievement
- Objection handling
- Customer retention
- Customer service excellence
- Relationship building
- Community networking
Certification
- Active Insurance License: Accident & Sickness, Casualty, Property and Life
Timeline
Sales Consultant
Riverbend Ford
03.2023 - Current
Sales Consultant
Franklin Spring Creek Ford
01.2017 - 02.2023
Sales Consultant
Action GM
01.2013 - 12.2016
Agent
State Farm Insurance
05.1996 - 12.2012
Senior Claims Specialist
State Farm Insurance
05.1990 - 04.1996
BBA - Business Management
Georgia College