WillIam Jackson
Rock Hill,SC
Summary
Marketing student with hands-on digital marketing experience and a strong customer service background. Skilled in communication, problem-solving, and project coordination through roles as a lifeguard, seasonal merchandiser, and call center representative at Comporium. Currently developing a full digital campaign for a local business in partnership with the York County Chamber of Commerce. Seeking to bring creativity, reliability, and strong people skills to a marketing internship.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
Comporium
Rock Hill, SC
03.2024 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Demonstrated product knowledge to effectively upsell services during customer interactions.
- Collaborated with team members to streamline response processes, enhancing service delivery.
- Trained new representatives on systems and best practices to improve team performance.
Seasonal Merchandiser
Bell Nursery
Lancaster, SC
05.2023 - 08.2023
- Collaborated with team to develop visually appealing merchandising displays that attracted customer attention.
- Managed inventory levels through regular stock assessments and timely reorder processes.
- Implemented seasonal merchandising strategies to maximize promotional opportunities and drive foot traffic.
- Improved store layout based on customer flow data, enhancing shopping experience and increasing sales opportunities.
Lifeguard
Carolina Pool Management
Rock Hill, SC
06.2020 - 07.2023
- Monitored pool area to ensure safety and compliance with health regulations.
- Responded promptly to emergencies, performing rescues and administering first aid as needed.
- Conducted regular maintenance checks on pool facilities and equipment for optimal operation.
- Enforced pool rules and guidelines to promote a safe environment for patrons.
Education
Bachelor of Science - Business Administration - Marketing Concentration
Winthrop University
Rock Hill, SC05.2026
High School Diploma -
York Preparatory Academy
Rock Hill, SC05.2022
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Live chat support
References
Heather James
(803) 389-4530
hnjames92@icloud.com
Angie Harkey
(803) 371-0785
Kari Doster
(803) 517-8898
Eric Wroldsen
(248) 220-9772
Timeline
Customer Service Sales Representative
Comporium
03.2024 - Current
Seasonal Merchandiser
Bell Nursery
05.2023 - 08.2023
Lifeguard
Carolina Pool Management
06.2020 - 07.2023
Bachelor of Science - Business Administration - Marketing Concentration
Winthrop University
High School Diploma -
York Preparatory Academy