William Jackson
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
9
9
years of professional experience
Work History
General Manager
Staples
Alexandria, VA
05.2025 - 02.2026
- Oversaw daily operations and ensured smooth store functionality.
- Managed team performance and provided coaching to staff members.
- Developed and implemented operational strategies to improve efficiency.
- Controlled inventory levels and maintained stock organization standards.
- Coordinated employee schedules to optimize labor resources effectively.
- Enhanced customer service experience through staff training initiatives.
- Analyzed sales trends to guide product placement decisions effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
District Manager
DTLR
10.2021 - 02.2025
- Responsible for overall quality and performance of the retail store staff.
- My District generated over $29 Million Dollars in, in-store revenue,Which was top 5 in the company.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Analyzed the district and store financial data and partnered with store management to take action to maximize revenues and control costs at or better than plan.
- Used company tools to ensure Store Managers were aware of their day to day business.
- Used tools like shopper trak and the business trade report to train Managers on how to read the numbers and manage their business through the numbers.
- Responsible for recruiting, hiring, and retaining Store and Assistant Managers.
- Because of ongoing training, rapport building, and transparency my district averaged less than 1% turnover in 2024.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Through weekly and quarterly inventories I was able to Monitor and identify issues relevant to the loss or inconsistencies in company product.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- When issues would arrive I would partner with the Loss prevention to create a plan to ensure inventory shrink was maintained to company standards.
- Ensures company customer service standards are upheld throughout the district.
Store Manager
DTLR
10.2018 - 10.2021
- Ensured customer service was conducted at a high level to ensure the best experience for every customer.
- I was Responsible for recruiting, and hiring new sales associates.
- Tasked with Training and developing sales associates and new Store Management through the liaison program.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained payroll cost on a weekly basis.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Through weekly and daily inventory checks, ensured Inventory shrink to standards, not exceeding the .55% allowed by the company.
- Partnered with my merchandising and visual teams to ensure presentation is to company standards and that product was at the appropriate stock levels.
Nike Brand Coordinator
Dicks Sporting Goods
Fairfax, VA
08.2018 - 10.2018
- Coordinated branding initiatives to enhance customer engagement across multiple channels.
- Collaborated with marketing teams to develop promotional materials and product displays.
- Managed inventory of branded merchandise to ensure optimal availability and presentation.
- Organized training sessions for staff on brand standards and customer service practices.
- Reviewed promotional materials prior to distribution for accuracy of information presented.
Sales Associate
Nike
Washington, Dc
05.2017 - 08.2018
- Assisted customers in selecting athletic gear and apparel.
- Provided product knowledge and recommendations to enhance customer experience.
- Maintained store displays and ensured product availability on shelves.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and promote events.
- Educated customers on Nike's brand values and product benefits.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in training sessions to stay updated on new products and promotions.
- Greeted customers and provided exceptional customer service.
Education
Diploma -
DuVal High School
Lanham, MD05.2002
Skills
- Leadership Development
- Multi-unit Management
- Microsoft Suite Proficient
- Sales and Customer Service Training
- Recruiting and hiring
- Operations management
- Employee scheduling
- Conflict management
- Inventory control
- Employee training
- Budgeting
- Sales analysis
Timeline
General Manager
Staples
05.2025 - 02.2026
District Manager
DTLR
10.2021 - 02.2025
Store Manager
DTLR
10.2018 - 10.2021
Nike Brand Coordinator
Dicks Sporting Goods
08.2018 - 10.2018
Sales Associate
Nike
05.2017 - 08.2018
Diploma -
DuVal High School