William Johnson
Placerville,CA
Summary
Seeking a dynamic position within a forward thinking company that empowers me to utilize my skills and knowledge to help myself and others drive Tesla’s mission to accelerate the world’s transition to sustainable energy.
Overview
4
4
years of professional experience
Work History
Tesla Roadside Support Agent
Tesla Inc.
Salt Lake City, UT
08.2021 - 08.2022
- Implemented and developed customer service training processes for Roadside Support.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Assisted with in the moment peer coaching and customer escalation as needed to provide a better experience for customers and coworkers alike
Sales Advisor
Tesla Inc.
Rocklin, CA-1(916)-652-7740
10.2019 - 05.2021
- Developed, marketed and sold full range of products, including vehicles and energy products.
- Implemented sales strategies such as recommending accessories and complementary purchases to boost revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Quality screened post delivery customers to evaluate satisfaction and determine immediate service requirements.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Lumber Sales Associate
Lowes Home Improvment
Folsom, CA -1(916) 984-7979 Ext(4121)
10.2018 - 10.2019
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Assistant Supervisor of Lumber
The Home Depot
Folsom, CA 1(916) 983 -0401 ext(077)
09.2017 - 08.2018
- Monitored employee performance and developed improvement plans.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
High School Diploma -
Ponderosa High School
Cameron Park2016
Skills
- 7 years of oral and written communications
- 7 years of customer service experience
- 6 years of administrative skills
- 5 years of conflict management experience
- 3 Years of reception
- Effective planning
- Superior data analysis
- Analytical mastery
- Effective time management
- Following company policies and procedures
Qualifications
- Two years of Auto Tech and Bio Diesel Schooling.
- One year of Advanced Mechanics/Welding schooling.
- S/P2 Mechanical Safety certification.
- Hardware/Tool and Lumber certified craft.
- Valvoline Advanced Motor oil comprehension certification.
- Forklift and Reachlift certified.
Timeline
Tesla Roadside Support Agent
Tesla Inc.
08.2021 - 08.2022
Sales Advisor
Tesla Inc.
10.2019 - 05.2021
Lumber Sales Associate
Lowes Home Improvment
10.2018 - 10.2019
Assistant Supervisor of Lumber
The Home Depot
09.2017 - 08.2018
High School Diploma -
Ponderosa High School