Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Johnson

Beaverton,Oregon

Summary

Customer service and quality assurance professional with strong analytical and problem-solving abilities. Streamlined processes through standardized quality audits, enhancing product quality and boosting customer satisfaction. Demonstrated expertise in identifying inefficiencies and implementing effective solutions.

Overview

26
26
years of professional experience

Work History

Lead Product Development Testing Technician

Nike, Inc
Beaverton, USA
01.2019 - Current
  • Executed dye formulations with precision to ensure accurate matches to color swatches, reflecting attention to detail.
  • Developed color palettes for dye coloring systems, aligning with customer specifications to enhance satisfaction.
  • Collaborated with overseas customer to resolve conflicts and provide clear instructions on color execution, improving communication.
  • Successful implementation of BioRaft chemical tracking system to ensure chemical compliance and consistency between factory and lab.
  • Strong history of meeting and exceeding timelines and business goals

Quality Assurance Auditor

Nike, Inc
Beaverton, USA
07.2017 - 01.2019
  • Standardized extrusion quality audits, enhancing process consistency and reliability.
  • Executed audits of production cells and extrusion, capturing results in database for tracking compliance.
  • Reported findings and resolutions to production teams, facilitating compliance and conformity.
  • Created Gage Tracking database to track gage calibrations cutting time to input.

Business Analyst

State of Oregon
Beaverton, USA
04.2000 - 01.2011
  • Ensured correct processing of Medicaid/Medicare claims in system.
  • Created technical companion guides to raise claims success rate to 95%
  • Leader on Technical Product Management Product Development/Implementation/Testing teams for Oregon MMIS system
  • Acted as primary contact with state-wide medical providers for technical information, facilitating proper payment of Medicaid claims.

Education

Six Sigma Yellow Belt -

Nike
02-2022

Associates of Science - Computer Sciences

Columbia College
02-1998

Associates of Science - Psychology

Lane Community College
06-1996

Skills

  • Interpersonal communication
  • Analytical thinking
  • Problem solving
  • Multitasking
  • Organizational skills
  • Active listening
  • Time management
  • Team collaboration
  • Physical endurance

Timeline

Lead Product Development Testing Technician

Nike, Inc
01.2019 - Current

Quality Assurance Auditor

Nike, Inc
07.2017 - 01.2019

Business Analyst

State of Oregon
04.2000 - 01.2011

Six Sigma Yellow Belt -

Nike

Associates of Science - Computer Sciences

Columbia College

Associates of Science - Psychology

Lane Community College
William Johnson