William Johnson
Oklahoma City,OK
Summary
Dynamic Parts Specialist with proven expertise at O’Reilly in inventory management and customer service. Recognized for enhancing workflow efficiency and training new staff. Skilled in stock control and active listening, consistently exceeding customer expectations while ensuring timely availability of parts. Committed to maintaining high satisfaction levels through effective problem-solving.
Overview
3
3
years of professional experience
Work History
Parts Specialist
O’Reilly
201 US-71 N Mena, AR 71953 United States
03.2023 - 05.2026
- Managed inventory levels to ensure timely availability of parts and accessories.
- Assisted customers with product inquiries, providing knowledgeable recommendations for automotive needs.
- Processed special orders and returns efficiently, enhancing customer satisfaction.
- Collaborated with team members to optimize stock organization and retrieval processes.
- Trained new staff on systems and procedures, promoting best practices in parts handling.
- Maintained accurate records of inventory transactions using point-of-sale systems.
- Implemented improvements in workflow efficiency, leading to reduced processing times for customer requests.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Education
High School Diploma -
Carl Albert High School
2009 S Post Rd Midwest City, OK 73130 United Stat2022
Skills
Warehouse operations
Shipping and receiving
Returns processing
Packaging and labeling
Stock control
Customer service
Ordering parts
Clean driving record
Cycle counting
Inventory auditing
Inventory management
Team collaboration
Training and coaching
Active listening
Product research
Inventory coordination
Organizational skills
Reliability
Multitasking
Timeline
Parts Specialist
O’Reilly
03.2023 - 05.2026
High School Diploma -
Carl Albert High School