William Johnston
Tampa,FL
Summary
Dynamic customer service professional with proven success at Enterprise Holdings, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently exceeded sales targets while maintaining a safe and welcoming environment. Committed to delivering exceptional service and building lasting relationships with clients.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (CXR)
Enterprise Holdings
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Proficiently worked at four different stations: rental returns, customer choice lot, exit booth, and the customer service counter.
- Sold over 40,000 dollars worth of add-on protections and fuel service options in 3 months.
General Merchandiser
Target
12.2023 - 09.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
Cashier Team Lead
Winn Dixie Supermarket
08.2022 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier
Nyny Pizza
11.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Life Guard
Temple Terrace Recreational Center
03.2020 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Associate of Science - Professional Pilot Science
Polk State College
Winter Haven, FL08-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative (CXR)
Enterprise Holdings
10.2024 - Current
General Merchandiser
Target
12.2023 - 09.2024
Cashier Team Lead
Winn Dixie Supermarket
08.2022 - 10.2023
Cashier
Nyny Pizza
11.2021 - 06.2022
Life Guard
Temple Terrace Recreational Center
03.2020 - 08.2021
Associate of Science - Professional Pilot Science
Polk State College
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