William Kaplan
Tacoma,WA
Summary
Adept at fostering team leadership and excelling in technical troubleshooting, I significantly enhanced workflow management and employee retention at Goodyear Tire & Rubber. My approach combines critical thinking with mechanical diagnostics, achieving notable improvements in efficiency and customer satisfaction. Trustworthy and committed, I leverage a positive attitude and multitasking skills to drive continuous improvement and development.
Overview
20
20
years of professional experience
Work History
Service Manager
Goodyear Tire & Rubber
Renton, WA
12.2023 - Current
- Cultivated a culture of continuous improvement, encouraging team members to share ideas for process optimization or service enhancements.
- Managed complex customer complaints effectively, resolving issues promptly while maintaining client loyalty.
- Implemented rigorous safety protocols to ensure a secure workplace for both employees and customers.
- Improved employee retention by fostering a supportive work environment and investing in professional development opportunities.
- Trained and guided team members to maintain high productivity and performance metrics.
DOT Technician
Goodyear Tire & Rubber
Renton, WA
07.2023 - Current
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
- Assisted in training new hires on company procedures and best practices for conducting auto inspections.
- Reduced errors in auto inspections by consistently following established guidelines and protocols.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
General Service Technician
Goodyear Tire & Rubber
Fife, WA
04.2022 - Current
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Assisted in inventory management, ordering parts as needed and maintaining an organized stockroom for easy access during repairs.
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
- Increased repeat business through excellent communication skills and developing strong relationships with customers.
- Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
Picker
Capstone Logistics LLC.
Lacey, WA
10.2021 - 04.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Followed safety protocols and procedures to minimize workplace accidents.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
Driver/Mechanic
Allen & Sons
Wichita, KS
06.2019 - 09.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Improved hydraulic system performance by troubleshooting and repairing complex mechanical issues.
Inventory Specialist
Great Northern Corporation
Eau Claire, WI
08.2011 - 10.2011
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Housekeeper
Wesley Towers
Hutchinson, KS
03.2008 - 02.2010
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Heavy Wheeled Vehicle Mechanic
US Army Reserve
Tacoma, WA
07.2004 - 03.2009
- Consistently met high-quality standards in vehicle maintenance and repairs, reducing the need for subsequent rework or additional downtime.
- Assisted with inventory management tasks, maintaining adequate stock levels of essential replacement parts in order to minimize downtime during repairs.
- Implemented preventative maintenance schedules, resulting in fewer unexpected breakdowns and reduced repair costs over time.
- Improved workshop safety by implementing proper tool usage and storage procedures for all team members.
Sawyer
Pacific Crest Industries
Sumner, WA
04.2008 - 10.2008
- Collaborated on process improvements, streamlining operations to reduce bottlenecks and minimize delays in production schedules.
- Double checked saw blade sizes before use.
- Managed saw blade change-outs efficiently, reducing time spent on routine maintenance tasks without sacrificing quality results.
- Enhanced sawmill productivity by maintaining and operating various cutting equipment with precision.
- Improved workflow efficiency by collaborating with team members to establish priorities and delegate tasks.
Heavy Wheeled Vehicle Mechanic
US Army
Ramadi, Iraq
08.2006 - 09.2007
- Consistently met high-quality standards in vehicle maintenance and repairs, reducing the need for subsequent rework or additional downtime.
- Adhered to strict deadlines for vehicle repairs, ensuring minimal impact on operational readiness.
- Established strong working relationships with suppliers and vendors, enabling efficient procurement of parts and materials for heavy wheeled vehicle repairs.
- Utilized diagnostic tools to accurately pinpoint issues within electrical systems, enabling quick resolution of problems in heavy wheeled vehicles.
- Enhanced equipment reliability by performing timely maintenance and repairs on heavy wheeled vehicles.
- Performed emergency roadside assistance for disabled heavy wheeled vehicles when required, minimizing delays in transportation activities supporting missions or operations.
- Repaired hydraulic systems, brakes, suspension components, and other critical parts of heavy wheeled vehicles to ensure optimal performance under demanding conditions.
- Reduced repair costs by salvaging usable parts from decommissioned vehicles when appropriate.
- Collaborated with fellow mechanics to troubleshoot complex mechanical issues, leading to efficient solutions and minimized repair times.
- Removed worn or faulty components for replacement or repair.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
Lathe Operator
Johson-Postman
Tacoma, WA
03.2006 - 08.2006
- Upheld a clean work environment by performing routine housekeeping tasks around the machine area.
- Reduced material waste by consistently monitoring cutting tools for wear and replacing them as needed.
- Enhanced production efficiency by optimizing lathe machine settings and implementing preventative maintenance measures.
- Adhered to company protocols for documentation, ensuring accurate record-keeping of daily activities and results.
- Served as a valuable resource for others seeking guidance on best practices concerning lathe operations.
- Adapted quickly to changes in job requirements, demonstrating flexibility and a commitment to continuous learning.
Education
High School Diploma -
U.S. Army Ordnance Mechanical Maintenance School
Aberdeen Proving Ground, MD02.2005
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Employee Training and Development
- Workflow Management
- Trustworthy and Honest
- Technical Troubleshooting
- Inventory Management
- Mechanical Diagnostics
Accomplishments
Most Efficient GS in the District
- Goodyear Rubber & Tire
Army Commendation Medal
- Fleet 90% fully mission capable at all times
Awards
Most Efficient GS in the District
- Goodyear Rubber & Tire
Army Commendation Medal
- Fleet 90% fully mission capable at all times
Timeline
Service Manager
Goodyear Tire & Rubber
12.2023 - Current
DOT Technician
Goodyear Tire & Rubber
07.2023 - Current
General Service Technician
Goodyear Tire & Rubber
04.2022 - Current
Picker
Capstone Logistics LLC.
10.2021 - 04.2022
Driver/Mechanic
Allen & Sons
06.2019 - 09.2021
Inventory Specialist
Great Northern Corporation
08.2011 - 10.2011
Sawyer
Pacific Crest Industries
04.2008 - 10.2008
Housekeeper
Wesley Towers
03.2008 - 02.2010
Heavy Wheeled Vehicle Mechanic
US Army
08.2006 - 09.2007
Lathe Operator
Johson-Postman
03.2006 - 08.2006
Heavy Wheeled Vehicle Mechanic
US Army Reserve
07.2004 - 03.2009
High School Diploma -
U.S. Army Ordnance Mechanical Maintenance School