William Keefer
Milford,Michigan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Manager
Johnstone Supply
Ann Arbor , Michigan
2018 - Current
- Conduct team meetings and one-on-one coaching sessions with staff to discuss progress and identify areas of improvement.
- Establish processes to ensure efficient workflow throughout the organization.
- Provide leadership during times of organizational change or crisis situations.
- Provide ongoing product and technical support to customers on their jobsites.
- Assess team members' skillsets and assign tasks accordingly for optimal efficiency.
- Analyze customer feedback data to develop action plans for improving services offered.
- Ensure compliance with all applicable laws, regulations, industry standards.
- Monitor staff performance and address issues.
- Enforce customer service standards and resolve customer problems to uphold quality service.
- Train employees on additional job positions to maintain coverage of roles.
- Exercise good judgment and decision-making in escalating concerns and resolving issues.
- Communicate company directives and programs to associates and ensure all follow-up items are completed accurately and timely.
Counter Salesperson
Johnstone Supply
Ann Arbor, Michigan
04.2013 - 04.2018
- Assisted customers in selecting items to meet their needs.
- Maintained accurate records of all sales transactions.
- Provided advice on products, services, and promotions to customers.
- Answered customer inquiries regarding prices, availability, and product features.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Verified that all transactions were completed accurately before closing out each sale.
- Resolved discrepancies between customer orders and actual deliveries.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
- Provided support to other departments such as stocking shelves or organizing promotional displays.
- Assisted in training new employees on proper counter sales techniques.
- Recommended merchandise to customers based on needs and preferences.
- Described merchandise and explained use, operation and care.
Warehouse Worker
Johnstone Supply
Ann Arbor, MI
04.2008 - 04.2013
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Identified discrepancies between physical count and computer data.
- Assisted customers with product selection inquiries when needed.
- Followed established guidelines for picking orders accurately.
- Investigated any reported problems regarding shipping errors or damages.
- Staged and sorted multiple types of products for loading.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Bookseller
Waldenbooks/Borders Express
Westland, MI
10.2003 - 04.2008
- Listened to customer interests and needs and matched with suitable books and related products.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Shared knowledge about books with customers to influence purchases.
- Offered point-of-sale initiatives to increase sales and drive customer loyalty.
- Shelved, cleaned and organized products and spaces to maintain appealing sales floor.
Education
Some College (No Degree) -
Northwestern Technological Institute
Southfield, MI01-2007
Churchill High School
Livonia, MI01-2003
Skills
- Staff Development
- Sales Techniques
- Technical Proficiency
- Staff Training and Development
- Problem Resolution
- Team Leadership
- Employee Development
- Employee Coaching and Motivation
- Teamwork and Collaboration
- Team Building
- Customer Service
- Customer Relationship Management
- Good Judgment
Timeline
Counter Salesperson
Johnstone Supply
04.2013 - 04.2018
Warehouse Worker
Johnstone Supply
04.2008 - 04.2013
Bookseller
Waldenbooks/Borders Express
10.2003 - 04.2008
Manager
Johnstone Supply
2018 - Current
Some College (No Degree) -
Northwestern Technological Institute
Churchill High School
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