Summary
Overview
Work History
Education
Skills
Timeline
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William Kennedy

Columbus,OH

Summary

With over 20 years of management and visual merchandising experience, I am a highly motivated and results-oriented professional possessing an exceptional track record of success in diverse retail assignments. I am a client-focused, self-motivated and driven individual who has a proven record of leading a team to success. I have strong interpersonal skills and a solid ethical behavior aimed at managing both company assets and employees.

Overview

12
12
years of professional experience

Work History

STORE MANAGER

TOMMY HILFIGER
02.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

STORE MANAGER

BROOKS BROTHERS
01.2023 - 01.2024
  • Networked within the Central Ohio area as a representative for the brand
  • Planned and executed successful client events and private shopping parties on a monthly basis
  • Assisted in the recruitment, sales training and development of staff while also following corporate accountability standards
  • Developed team members to successfully run their own departments within the store.

SHOWROOM MANAGER

INDOCHINO
12.2020 - 12.2022
  • Manage all areas of operations within the showroom to ensure business is set up for sustainable financial growth; including payroll, metrics, and business development
  • Manage, monitor and execute client appointments
  • Lead, mentor and manage showroom staff
  • Own, manage, and elevate new client appointments numbers through partnerships within the marketing team and strive to increase VIP customer base
  • Manage and in-house tailor to ensure customer alterations are completed in a timely manner.

REGIONAL VISUAL MANAGER

BONOBOS
07.2017 - 02.2020
  • Train new employees on VM standards and processes using in-person training and video conferencing
  • Partner with the Merchandising and Planning teams to prepare for monthly flips
  • Partner with GMs and RMs on merchandise placement in Guideshops to maximize business
  • Review and provide feedback to Guideshop teams on monthly flips
  • Plan and execute the merchandising of new store openings and fully train new store teams.

STORE MANAGER

BONOBOS
02.2014 - 07.2017
  • Set clear goals and expectations and hold the team accountable to a high standard of excellence
  • Provide staff with constant feedback and coaching regarding interacting with new clientele and retaining existing clients
  • Create the customer journey and enable the team to develop and maintain productive customer relationships
  • Maintain the brand aesthetic throughout the DC market in visual standards and merchandising
  • Attract, hire, develop, inspire and retain top talent through proactive succession planning.

SALES MANAGER

MACYS
08.2012 - 02.2014
  • Managed a $2 million business and drove the profitability of my departments
  • Ensured consistent customer satisfaction and fast feedback by helping to empower associates
  • Lead and inspired a team of 25 associates, creating a customer-focused environment
  • Successfully planned and executed events for new product launches and bridal registry parties
  • Analyzed business trends and worked with the district teams to influence merchandise selections.

Education

Bachelor of Science - Sociology

West Virginia University
Morgantown, WV
01.2005

Skills

  • Multitasking and organization
  • Store operations
  • Customer relations management
  • Training and mentoring
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Employee Training

Timeline

STORE MANAGER

TOMMY HILFIGER
02.2024 - Current

STORE MANAGER

BROOKS BROTHERS
01.2023 - 01.2024

SHOWROOM MANAGER

INDOCHINO
12.2020 - 12.2022

REGIONAL VISUAL MANAGER

BONOBOS
07.2017 - 02.2020

STORE MANAGER

BONOBOS
02.2014 - 07.2017

SALES MANAGER

MACYS
08.2012 - 02.2014

Bachelor of Science - Sociology

West Virginia University

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William Kennedy