WILLIAM KEYS
Belleville,IL
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
11
11
years of professional experience
Work History
In-Home Expert Area Manager
AT&T
01.2022 - Current
- Area manager for sales team of experts specializing in wireless and home internet solutions
- Analyzed workflow, established priorities, developed standards, and set deadlines
- Controlled operational budget and expenditures
- Recruited, hired, trained, and supervised staff
- Stayed abreast of advances in technology.
- Utilized Salesforce to organize and prioritize leads.
Flagship Store Manager
AT&T
01.2018 - 01.2022
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Interviewed and hired prospective employees according to team needs
- Evaluated customer feedback to locate weaknesses and improve service
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Implemented loss prevention strategies to alleviate shrink.
Assistant Store Manager / Retail Sales Consultant
AT&T
01.2013 - 01.2018
- Coached employees on customer service and selling techniques
- Set specific and actionable goals based on established KPIs
- Held employees accountable and corrected issues to achieve high standards of success.
Education
Music
Truman State University
Kirksville, MOSkills
- Hiring, Training, and Coaching
- Risk Management in a Sales Environment
- Microsoft Office Products
- Accountability
- Business Writing
- Salesforce Lead Management
Affiliations
- Technology enthusiast
Accomplishments
- Lead territory in Business Units per seller 2022
- Small Business Deployment leader for Georgia Market 2022
- Developed 22 employees to take on their next role in the company
- Top 10% in KPI ranker for 2018-2022 nationally
- Top 5 out of 98 in KPI ranker stores in 2019 and 2021 in market
Timeline
In-Home Expert Area Manager
AT&T
01.2022 - Current
Flagship Store Manager
AT&T
01.2018 - 01.2022
Assistant Store Manager / Retail Sales Consultant
AT&T
01.2013 - 01.2018
Music
Truman State University
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