William Knight

• Responded to customer calls swiftly to resolve issues and answer questions.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Maintained high standards of customer service by building relationships with clients.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Provided comprehensive product knowledge and guidance to help clients on product selection.

• Company Overview: Private Wealth Management
• Management of checking accounts, savings accounts, credit cards, loans
• Enrollments into the Private wealth departments
• Reissue of debit and credit cards
• File disputes on both debit and credit cards
• Troubleshooting online banking management issues
• Customer Service rep
• Online banking enrollments for both web based and mobile applications
• Private Wealth Management
• Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

• Company Overview: Card Lost Prevention
• Senior Analyst, Exceeds in every category for scores monthly
• Quality Scores above Standard, ACW Exceeds Standards, AHT Exceeds Standards, Adherence Exceed standards
• Tracking fraud trend and gathering information in order to send it up to a higher level
• In a special project in order to fix some of the issues going on with catch in which I report up to higher
• Leading team meetings and working with team members in order to improve as a team
• For the year of 2020 ending the year with exceeds standards for Card Loss Prevention which puts me in the top 10%
• Card Lost Prevention
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.

• Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
• Documented findings and actions taken.
• Ordered parts necessary for vehicle repairs and new installations.
• Installed new systems and components in vehicles.
• Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
• Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
• Tested and adjusted engines to foster proper performance.
• Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.

• Ordered parts necessary for vehicle repairs and new installations.
• Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
• Documented findings and actions taken.
• Installed new systems and components in vehicles.
• Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
• Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
• Determined cost-effective solutions to mechanical issues, saving company money.
• Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
• Changed faulty or damaged fuel injectors, air filters

• Company Overview: Worldwide Locations
• Advanced through progressively responsible infantry, training, logistics, and team leadership roles within domestic and overseas assignments
• Held accountability for high-dollar tactical assets, including weapons, equipment, and vehicles; managed vehicle and equipment maintenance efforts
• Administered logs, records, parts inventories, and technical publications
• Conducted operational safety inspections
• Provided team leadership, training / coaching, and performance management for continuous operational readiness
• Worldwide Locations
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
• Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.

• Company Overview: Fort Wainwright, Alaska & Afghanistan
• Deployed in support of Operation Enduring Freedom (OEF), coordinating security planning for forward operating base (FOB)—including integration of long-range / anti-aircraft weapons systems and tactical communication systems; conducted high-caliber safety inspections
• Led team of 7 in movement planning, logistics, and operations for 100+ personnel, fleet of 150+ vehicles, and equipment; oversaw maintenance of diverse tactical vehicles
• Partnered with international forces to orchestrate intelligence collection and security operations
• Fort Wainwright, Alaska & Afghanistan

• Company Overview: Fort Irwin, California
• Presented training to US and Canadian personnel in defensive tactics, mobile tactics, vehicle convoy logistics, and mobile security
• Held accountability for facility maintenance across 400+ barrack rooms
• Attended Advanced Leadership School
• Attained qualification as Unit Movement Officer (UMO), developing expertise in planning and management of safe personnel / cargo movement operations; completed Transportation Coordinator’s (TC) Automated Information for Movement System (AIMS)
• Fort Irwin, California

• Graduated 11/2015 (15 Weeks)
• Credentials Earned: 34S14T1-Electrical Diagnosis and Repair, 30S06TO-Noise Vibration and Harshness, 34S19T2-Electronic Diagnosis & Repair, 38S07t1-Brake Systems Diagnosis & Repair, 38S08T1-Advanced Brake System Diagnosis & Repair, 33S15TO-Steering & Suspension Diagnosis, 32S09TO-Engine Diagnosis & Repair, 31S26TO-Engine Performance Operation & Diagnosis, 35S05TO-Advanced Climate Control Systems Diagnosis, 51s15TO-Diesel Engine Performance Diagnosis 6.0, 6.4 & 6.7

12 Weeks

• 12 Weeks
• Credentials to be earned upon successful completion: 2013-21Q p0/p1 Generator Frame, 2013-22Q UC Generator Frame, 2013-23Q HC Generator Frame, 2014-39Q Alternator Repair, All Frames, 2008-14Q OTEC Qualification, 2012 – 10Q GTEC Qualification, 2008-08Q PC1.X/1302 Qualification