William Koenig
Momence,IL
Summary
Conscientious and personable Residential Coordinator with exceptional program development and budgetary planning skills fostered over 4 years in Residential positions. Communicates effectively with residents, families, and service providers alike. Motivated to coordinate sustainable operations while prioritizing residents' needs. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.
Overview
32
32
years of professional experience
Work History
Residential Coordinator
Kankakee County Training Center For The Disabled Inc.
01.2019 - Current
- Developed, implemented, and monitored residential policies and procedures.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
- Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
- Continuously monitored market trends to make informed recommendations for rental pricing adjustments and marketing strategies.
- Maintained accurate financial records related to rental payments, expenses, budgets, and financial projections for property's success.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Acts as liaison between PAAS, DHS, Guardians, and Community.
- Hire, train, evaluate, and supervise Assistant Residential Coordinator, QIDPs, and Home Managers.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
C.N.A. Leader
Kindred Hospital
06.2003 - 01.2019
- Duties include: Train new employees and provide answers and direction to employee’s questions.
- Supported needs of 20+ residents under long-term care.
Patient Relation Representative
Kindred Hospital
06.2003 - 01.2019
- Serves as liaison between patients, families, physicians, and clinical staff to provide proactive and personalized services to enhance patient and family experience
- Proactively collaborates with leaders and staff to improve patient satisfaction
- Proactively obtains resolution of concerns brought forward during daily rounding
- Assists patients and families with completion of patient satisfaction survey before discharge.
Sitter/C.N.A./Staffer
Arizona Medical Staffing (A.M.S)
09.2001 - 01.2003
- Duties include: House calls to Nursing homes and hospitals to provide care to geriatric, sick, and disabled patients
- Including feeding, bathing, and assisting with needs of patients.
Supervisor
Fox Developmental Center
03.1992 - 03.1996
- Duties include Supervision of unit that oversees completion of tasks for care of residents and direct support for individuals with developmental disabilities.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Master of Science - Psychology With A Concentration in Forensics
Southern New Hampshire University
Manchester, NH 0310605.2024
Bachelor of Arts - Psychology
Argosy University
Chicago, IL11.2018
Associate Degree - General studies
Kankakee Community College
Kankakee, IL05.2016
Diploma -
Momence High School
Momence, IL05.1989
Skills
- Safety practices
- Community Meetings
- Crisis Prevention Intervention
- Case Planning
- Staff Training
- Progress Documentation
- Team Management
- HIPAA Compliance
- Developmental Disorders
- Case File Management
- Facility Inspection
- Policy Enforcement
- Resident Supervision
- Behavioral Intervention Plans
- Behavior monitoring
Medical Skills
- First Aid (instructor)
- CPR Certified (instructor)
- Vital Signs
- Customer Service
- Employee Scheduling
- Administrative Details
- Training New Personnel
- Admitting
- Discharging Patients
Goals
To become a Nurse Practitioner.
Timeline
Residential Coordinator
Kankakee County Training Center For The Disabled Inc.
01.2019 - Current
Patient Relation Representative
Kindred Hospital
06.2003 - 01.2019
C.N.A. Leader
Kindred Hospital
06.2003 - 01.2019
Sitter/C.N.A./Staffer
Arizona Medical Staffing (A.M.S)
09.2001 - 01.2003
Supervisor
Fox Developmental Center
03.1992 - 03.1996
Master of Science - Psychology With A Concentration in Forensics
Southern New Hampshire University
Bachelor of Arts - Psychology
Argosy University
Associate Degree - General studies
Kankakee Community College
Diploma -
Momence High School
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