William Lam
Seattle
Summary
Proven hospitality professional with extensive experience as a Server at The Cheesecake Factory, showcasing exceptional customer service and a strong work ethic. Skilled in cash handling and high-volume dining, I excel in guest engagement and teamwork, significantly enhancing dining experiences. Expert at multitasking and efficiency, I consistently deliver superior service.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
7
7
years of professional experience
Work History
Server
The Cheesecake Factory
Bellevue, WA
11.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Server
13 Coins
Bellevue, WA
06.2017 - 04.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Finance
University of Washington
Washington05-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
Timeline
Server
The Cheesecake Factory
11.2021 - 09.2024
Server
13 Coins
06.2017 - 04.2022
Bachelor of Arts - Finance
University of Washington
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