William Lane
Vancleave,MS
Summary
Dedicated Service Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Shop Manager
Peak Thermo King (Formally Thermo King NW)
Portland, Oregon
12.2013 - 08.2021
- Followed DOT Regulations and Standards
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Safety Officer
Service Manager and Assistant Rental Manager
Brattain Idealease
Portland, Oregon
10.2005 - 12.2013
- Followed DOT Regulations and Standards
- Removed components and completed repairs or installed new replacements.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Troubleshot systems, traced problems and diagnosed root causes.
- Replaced parts such as belts, hoses and motors on different systems.
- Repaired and maintained International lease and rental fleet.
- Shop Safety Representative
- Completed warranty services and submitted required paperwork.
Education
Diesel Tecnician - Diesel Technology
Clark College
Vancouver, WA2005
High School Diploma -
Columbia River High School
Vancouver, WA1989
Skills
- Policy Development and Enforcement
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Building Customer Trust and Loyalty
- Information Updates
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Issue and Complaint Resolution
Additional Information
Additional work history and references are available upon request.
Timeline
Shop Manager
Peak Thermo King (Formally Thermo King NW)
12.2013 - 08.2021
Service Manager and Assistant Rental Manager
Brattain Idealease
10.2005 - 12.2013
Diesel Tecnician - Diesel Technology
Clark College
High School Diploma -
Columbia River High School
Similar Profiles
ANGIE SMITHANGIE SMITH
Service Advisor at Peak Thermo KingService Advisor at Peak Thermo King
Aleksandr NyamtsuAleksandr Nyamtsu
Installer at Peak Thermo KingInstaller at Peak Thermo King
Lawrence SchilderLawrence Schilder
Infield Refrigeration Service Technician at Thermo King New ZealandInfield Refrigeration Service Technician at Thermo King New Zealand