Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
References
Timeline
Generic

William Larrea

West New York,NJ

Summary

Dynamic Supervisor with a proven track record at Maximus, excelling in process improvement and team management. Skilled in project management, strategic planning as well as process improvement and employee performance. Achieved significant improvements in workflows and service levels, demonstrating exceptional multitasking and detail-oriented capabilities in a fast-paced environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

Maximus
Manhattan, NY
06.2014 - Current
  • Directs and supervises a team of 18 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
  • Maintains accurate records of employees' performance, attendance, leave requests, and disciplinary actions.
  • Interview and recommend the hiring and promotion of contact center staff through partnering with Human Resources.
  • Performs operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports, quality performance, and trending call types, and providing coaching on a regular basis.
  • Assume leadership responsibility for departmental tasks and contact center activities, as required.
  • Participate in meetings, and recommend changes to policies and procedures.
  • Validate timesheets for staff by ensuring they meet payroll requirements.
  • Perform other duties as assigned by leadership.

Education

High School Diploma -

Hudson County School of Technology
06.2008

Skills

  • Process Improvement
  • Computer Skills
  • Management Skills
  • Time Management
  • Microsoft Word
  • Microsoft Excel
  • Communication skills
  • Ability to multitask
  • Ability to work in a fast-paced environment
  • Detail-oriented

Accomplishments

Most Valuable Player (MVP) Award- This award recognizes the positive contribution and demonstration of the New York State of Health core values of customer focus,quality, and continuous improvement; results orientation; integrity; and community involvement. The MVP Award recognizes the top 5% out of 4,000 performing employees by functional area. Years awarded 2017 and 2024

Languages

English
Professional
Spanish
Professional

Affiliations

NYSOH Community Partnership Program/Junior Achievement- Participated in community service activities such as Junior Achievement USA (JA; JA USA) a nonprofit organization financed by businesses, foundations,government, and individuals. Junior Achievement is the nation's largest organization dedicated to educating students in grades K-12 about work readiness, financial literacy, and entrepreneurship. Year's as a teacher volunteer for Junior Achievement: 2022 & 2024

Certification

Certificate of completion in residential and commercial electricity by Hudson Training Center INC. Accredited by ISO 9001/ISO 45001 and ANSI 406792

References

References available upon request.

Timeline

Supervisor of Operations

Maximus
06.2014 - Current

High School Diploma -

Hudson County School of Technology

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William Larrea