William Lasher

• Assisted in managing service department operations and customer relations.
• Coordinated service appointments and ensured efficient scheduling for technicians.
• Supported inventory management for parts and supplies in the service department.
• Collaborated with service advisors to enhance customer satisfaction and experience.
• Trained new team members on standard operating procedures and systems.
• Monitored workflow processes to identify areas for improvement and efficiency.
• Maintained accurate records of service transactions and customer interactions.
• Assigned tasks to technicians based on their skill level and experience.
• Collaborated with customers to offer solutions to service needs.
• Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Adhered to customer service standards to foster satisfaction and retention.
• Created written estimates and obtained customer consent to proceed.
• Monitored technician performance and provided feedback on areas needing improvement.
• Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
• Monitored employee performance through key metrics analysis.
• Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
• Performed daily inspections of tools, vehicles, facilities, and other equipment used by technicians.
• Coordinated with the warranty department to process claims and provide customer support.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Scheduling of deliveries and pickups of all hospice needs to patients as well as care facilities
• Supervision of delivery/installation staff
• Performed billing to various patients/facilities
• Interacted with all delivery personnel to establish protocols and help with any issues they encountered throughout their day
• Oversaw daily operations of hospice services to ensure quality patient care.
• Managed staffing schedules to optimize team efficiency and coverage.
• Facilitated communication between patients, families, and healthcare providers.

• Scheduling appointments for various repairs/installments of new service
• Interaction with companies and clients regarding installation/repair needs
• Managed staffing schedules to optimize team efficiency and coverage.
• Supervised electrical installations and maintenance for residential and commercial projects.
• Coordinated schedules and workflows for team members on various job sites.
• Ensured compliance with local electrical codes and regulations during all operations.
• Conducted inspections of electrical systems to identify issues and recommend repairs.
• Collaborated with project managers to assess project requirements and resource needs.
• Provided guidance and assistance when needed on difficult jobs or challenging situations encountered by electricians.
• Identified opportunities for cost savings through energy efficiency initiatives.
• Developed plans for emergency repairs when required due to power outages or other unforeseen issues.
• Evaluated job performance of electricians under his and her supervision through regularly scheduled meetings.
• Researched new technologies related to the electrical industry and incorporated them into existing operations as needed.
• Prepared estimates for labor costs associated with electrical projects.
• Coordinated with outside contractors when needed for special projects or repairs requiring additional expertise or resources not available internally.

• Inspects assigned areas of building on a daily, monthly, and yearly basis. Cleans, repairs or makes any adjustments necessary to maintain areas to standards
• Ensure all safety precautions are followed while performing the work
• Maintain assigned equipment in good working condition
• Perform any range of special projects, tasks and other related duties as assigned

• Install, repair and maintain electrical systems in compliance with OSHA guidelines
• Maintained and repaired electrical equipment to ensure operational efficiency.
• Collaborated with engineering teams on project designs and electrical layouts.
• Conducted routine inspections to identify potential safety hazards in installations.
• Trained junior electricians on best practices and safety protocols.
• Diagnosed electrical issues using testing equipment and tools effectively.
• Coordinated with contractors to complete projects within specified timelines.
• Ensured compliance with local codes and regulations during all installations.
• Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
• Installed conduit and motor controls to ensure proper electrical flow.
• Connected electrical wires to circuit breakers and transformers for safe power distribution.
• Ensured that all work was completed in accordance with applicable codes.
• Followed safety procedures when working on energized circuits; observed lockout and tagout requirements when servicing equipment.
• Installed cables, conductors and wire trays and completed necessary hook-ups for primary power lines.
• Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
• Diagnosed issues in electrical circuits and equipment and took proper corrective or preventive measures for repair.
• Placed and installed safety systems and set up emergency lighting, uninterruptible power systems and battery systems.
• Interpreted schematics, blueprints and diagrams to complete projects on time.
• Worked extensively on three-phase, 277/480 volt power distribution systems.
• Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
• Installed grounding system per NEC code requirements.

From 1989-1993 Served my country as a Marine

• Completed repair jobs on brakes, injector clogs, tires, and spark plugs to ensure vehicle safety and performance.
• Communicated with clients post-appointments to deliver diagnostic results and recommend maintenance to enhance vehicle reliability.